Locations: Dutchtown, Carondelet, and Forest Park (multiple openings available)
I. BASIC FUNCTION:
Responsible for assisting the primary care providers in the provision of care delivery and is an integral part of
team-based care in conjunction with transformation to a patient centered medical home.
All employees of FCHC must ensure service standards are delivered, including:
FCHC Core
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Demonstrates a commitment to FCHC mission and vision.
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Demonstrates a positive attitude towards patients, employees, role, and the health center.
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Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).
Customer Service and Professionalism
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Smiles and makes appropriate contact, greets individuals upon entry into building and space.
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Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)
Customers. Treats patients, customers and colleagues with dignity and respect.
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Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
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Demonstrates good communication skills and communicates in a tactful manner.
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Exhibits conflict resolution skills in order to foster effective working relationships and embraces a teamapproach.
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Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.
Show(s)
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Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
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Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion.
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Participates in training and professional development and completes required trainings in a timely manner.
Safety
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Adheres to and promotes a culture of safety and cleanliness.
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Adheres to HIPPA/Confidentiality standards.
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Respectful of FCHC property, properly and safely uses Health Center Equipment.
II. INTRADEPARTMENTAL RELATIONSHIPS:
Department Officer: Chief Operations Officer
Reports to: Clinical Nurse Manager and/or Lead Medical Assistant
Supervises: None
JOB DESCRIPTION
DEPARTMENT: HEALTH OPERATIONS
JOB TITLE: MEDICAL ASSISTANT
MEDICAL ASSISTANT
III. PRIMARY RESPONSIBILITIES:
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Works with the care team and performs duties such as pre-visit planning, administers Screening, Brief
Intervention and Referral to Treatment (SBIRT), depression screening, tobacco screening and follow-up, BMI
assessment and follow-up and immunizations, as well as assists with providing educational materials to
patients and enters data into the electronic system
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Records data into structured data fields and follows standard operation procedures for system documentation.
Administers vaccines and documents all required data in the designated fields, according to insurance
eligibility.
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Coordinates patient flow with the front desk receptionist and the providers.
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Performs procedures such as drawing blood and completing lab work, injections, EKG’s, vision and hearing screenings, ear irrigations, etc.
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Records vital signs and other pertinent data on client records.
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Prepares patients for general and specific examinations.
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Maintains the inventory of all instruments and supplies, excluding medications. Responsible for the daily preparation of exam rooms.
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Assists providers in treatments, diagnostic exams and minor surgical interventions.
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Utilizes effective communication and listening skills. Demonstrates respect for diversity in approaching patients and families.
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Maintains the organization of the clinical area environment.
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Utilizes time effectively when not assigned to a provider who’s actively seeing patients.
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Works effectively in a team which includes providers and other team members. Assists with coordination of care and assists with transitions to a patient centered medical home.
IV. PERIODIC DUTIES:
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Participates in Health Center staff problem solving groups.
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Attends and participates in department meetings, etc.
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Performs other duties as assigned.
MEDICAL ASSISTANT
V. WORKING RELATIONSHIPS:
Inside Health Center: All inclusive.
Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance
companies, Medicare/Medicaid, physician offices, etc.
VI. QUALIFICATIONS:
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High School Diploma or G.E.D. equivalent required.
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Graduate of an accredited Medical Assistant program and/or holder of a current, active Medical Assistant certification (such as CMA, RMA, or CCMA) from a nationally recognized certifying body is required.
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2+ years of medical office experience as a Medical Assistant preferred.
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Must possess good organizational skills and customer service skills required
