ValCorp is seeking reliable, courteous, and professional Switchboard Operators to support the San Francisco VA Health Care System. Operators manage incoming calls, emergency notifications, paging systems, and communication routing in a high-tempo medical environment while maintaining professionalism and accuracy at all times.
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Answer incoming calls promptly, within required timeframes, and route callers to the appropriate department, extension, or resource.
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Operate Cisco Finesse System phones, land lines, paging systems, radios, and other designated communication equipment.
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Respond immediately to emergency codes, alarms, critical notifications, and other urgent communication requirements.
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Assist staff and patients with outgoing calls, including EIS and commercial calls as permitted by procedure.
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Maintain logs of equipment malfunctions, call issues, or system concerns and report issues to VA OIT or designated personnel.
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Prevent unauthorized long-distance, collect, or otherwise prohibited calls in accordance with established procedures.
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Index patient and employee locations using approved computer systems and maintain accurate routing information.
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Follow established bomb threat, fire, disaster, emergency, and escalation procedures.
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Maintain courteous, clear, and professional communication with callers, staff, patients, and visitors at all times.
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High school diploma or equivalent.
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Strong communication, customer service, and telephone etiquette skills.
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Ability to work nights, weekends, holidays, and varying shifts based on operational needs.
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Ability to obtain a VA badge and successfully complete required background checks.
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Basic computer proficiency and ability to use communication-related systems accurately.
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Ability to remain calm, professional, and responsive during emergency or high-volume situations.
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Prior switchboard, telephone operator, call center, or dispatch-related experience.
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Experience in medical, hospital, government, or other regulated service environments.
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Familiarity with Cisco Finesse or similar telephone and call-routing systems.
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Call routing and communication accuracy
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Professional telephone etiquette
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Emergency response support
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Computer and system navigation
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Reliability, punctuality, and attention to detail
