Claims Investigator
3 month Contract to Hire | In Office Monday- Friday
Starting Pay: $20/hr
About the Role
We are hiring a Claims Investigator to join the Adjudication Division of a government agency administering the federal unemployment insurance (UI) benefits program. In this role, you'll conduct fact-finding investigations, analyze eligibility, and issue written determinations in compliance with federal and state UI laws — all while meeting strict federal performance standards.
What You'll Do
- Investigate UI claims by gathering information from claimants, employers, and internal staff
- Issue senior-level written eligibility determinations within federal timeliness and quality standards
- Explain benefit rights, eligibility requirements, and UI programs to claimants and employers
- Manage a high-volume caseload across multiple computer systems
- Assist with appeals, respond to correspondence, and provide hearing testimony when needed
- Coordinate with agency leadership on escalated issues, including legislative inquiries
- Support the customer service call center during high-volume periods
What We're Looking For
- Strong critical thinking and analytical skills — you'll apply guidelines to a wide variety of real-world situations
- Comfort with outbound phone calls and the ability to handle difficult or emotionally charged conversations with professionalism and empathy
- Clear written communication skills — you'll be writing formal eligibility decisions regularly
- Computer literacy and willingness to learn new systems (full training provided)
- Strong organizational skills with the ability to manage a high-volume workload under strict deadlines
- A sense of urgency and attention to detail — accuracy and timeliness are critical in this role
No prior experience in unemployment insurance or benefits administration required (just a plus if you do!) If you're a quick learner who can think critically and communicate confidently, we want to hear from you.
Working Conditions
This is a sedentary, office-based role. Work is performed at a desk in front of a computer. The role is mentally demanding — you'll navigate complex cases, competing priorities, and tight federal timelines on a daily basis.
Job Types: Full-time, Contract
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid training
- Vision insurance
Application Question(s):
- This role is onsite 5 days a week (M-F) in Downtown Indianapolis. Do you have reliable transportation for this commute/location?
- This role is structured as a 3 month contract to hire. Are you comfortable with this model?
- Starting pay is set at $20/hr. Are you comfortable with this rate?
Work Location: In person
