Who we are:
Satechi is an award-winning consumer electronics brand known for creating innovative and sleek tech products and accessories. Our commitment to limitless and ever-evolving technology ensures that our products seamlessly integrate into modern lifestyles. We value teamwork, creativity, enthusiasm, responsibility, and tolerance, which drive our innovation and dedication to quality. With a global presence in over 25,000 stores, Satechi delivers high-quality accessories that inspire creativity and enhance everyday experiences for people worldwide.
Who you are:
You're a hands-on technical support pro who genuinely enjoys cracking the kind of compatibility puzzles that come with Mac, iPad, and iPhone accessories. You know your way around a ticking system like Zendesk (or a similar platform), and you're comfortable using AI-powered tools and AI agents in your day-to-day work. You'll partner closely with our Sr. Technical Support Supervisor and Technical Support Manager to help keep these workflows running smoothly. You bring a customer-first mindset, sharp written communication, and a love of consumer tech.
This is a full-time, on-site role based in our San Diego HQ.
What You'll Be Doing
Customer Support & Troubleshooting — Apple Ecosystem (primary)-
Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through
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Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issues
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Support customers with compatibility troubleshooting across Windows and macOS
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Apply structured troubleshooting methodology before approving replacements or returns
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Test returned devices and validate USB-C, docking, and multi-display functionality
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Identify recurring product or usage patterns and document findings clearly
Asset Management
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Provide on-site support for employees across laptops, desktops, monitors, printers, and mobile devices
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Perform system imaging, device configuration, equipment swaps, and workspace setup
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Maintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMF
What We're Looking For-
Associate's or bachelor's in a related field, or equivalent hands-on experience
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2+ years in customer-facing technical support involving consumer electronics, Apple hardware, or peripherals
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Demonstrated use of AI powered solutions or tools (highly preferred)
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Deep working knowledge of macOS, iOS and the USB-C / Thunderbolt / Power Delivery / DisplayPort stack on Apple hardware
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Experience with a customer support ticketing system such as Zendesk or similar platform
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Strong written communication and structured troubleshooting skills
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Prior work at a consumer electronics, Apple accessory, or DTC hardware brand preferred.
Why you'll love working at Satechi:-
Competitive salary package with up to 10% end-of-the-year performance bonuses.
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Comprehensive benefits package including health, dental, and vision insurance, and 401k.
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Work environment promoting work-life balance.
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A dynamic, diverse, equitable and inclusive workplace culture with opportunities for professional growth.
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