EXPRESS PICKLEBALL FRONT DESK ASSOCIATE PURPOSE AND SCOPE:
The Express Pickleball Front Desk Associate is the first point of contact for members and guests and plays a key role in creating a welcoming, energetic, and well-organized pickleball experience. This position is responsible for member check-in, point of sale transactions, membership sales support, and assisting with daily operations, including events, open play and group activities.
FRONT DESK ASSOCIATE RESPONSIBILITIES:
· Greet members and guests in a friendly, professional manner.
· Check-in members and visitors using the facility management system.
· Operate the point-of-sale system for apparel, equipment, and food & beverage sales.
· Accurately handle cash, credit card, and digital transactions.
· Promote and sell memberships, guest visits, and retail items.
· Provide information on schedules, pricing programs, and facility policies.
· Assist with organizing and supporting events, clinics, leagues, and tournaments.
· Answer phones, respond to inquiries, and assist with basic administrative tasks.
· Communicate member feedback, issues, or safety concerns to management.
· Support other operational needs as assigned.
PHYSICAL DEMANDS WORKING CONDITIONS:
This position requires the ability to work 4-8 hour shifts. It also requires the ability to work nights and weekends depending on business needs.
EXPERIENCE:
- Basic computer skills and knowledge
- Prior experience in a busy environment is preferred
REQUIRED SKILLS:
- Customer service experience preferred; hospitality, fitness, or sports facility experience a plus.
- Familiarity with pickleball or willingness to learn the game and facility operations.
- Comfortable using POS systems, computers, and scheduling software.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Reliable, punctual, and detail-oriented.
COMPANY OVERVIEW:
The Executive Health and Sports Center, (Manchester NH) Express Fitness (Hooksett NH), Express Pickleball (Hooksett, NH) and NH Sportsplex (Bedford NH) are a collection of family owned and operated active lifestyle companies and facilitates. Our collection of companies works with all members of the community, in a fun and social environment to stay active, compete, and be healthy for life! Our company is rooted in the belief that “your health is your wealth”, and we want to help be the main catalyst in helping you, your family, and your company invest, through utilizing our state-of-the-art facilities, exceptional services and programming, and over 200+ professionals to help maximize your return, while having a great time doing it!
Some of our core service offerings include; Memberships, Wellness Services & Programs, Youth Programing and Childcare Services, Fitness services and classes, Aquatics programs and classes, Food and Beverage offerings, Social and Competitive Sports, Spa Services, Facility Rentals, Expos and Events, Advertising opportunities, and more.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Work Location: In person
