Dispatch Responsibilities
Maintain & manage daily schedules for all technicians, Create & dispatch work orders to the appropriate technician, Monitor the progress of ea. work order from start to finish, Communicate effectively w/technicians, customers, parts managers, and project managers, Keep customer database updated w/current info, Understand purchase order processes & verify their completion at the end of ea. work order,
AR
Run weekly reports and process customer communication as needed to keep accounts current.
PM Contracts
Ensure maintenance tasks are performed on time, Process & submit necessary paperwork, Track progress of ea. work order to provide exceptional customer service.
Customer Interaction
Deliver excellent customer service & communication, Treat every customer as our top priority, reflecting our motto, "Get and Keep Customers," View service calls and incoming work as opportunities to create happy customers.
Skills Needed
Proficiency in Excel, Word, Google, email (Outlook, Gmail), prefer Foundations experience, Ability to create spreadsheets, documents, & letters, Maintain an organized email account & calendar.
Performance, Appearance & Attitude
Self motivated and capable of working independently after training, Continuously seek efficient ways to complete daily tasks, Arrive at work on time and ready to perform at a high level, Business casual attire.
Team Member Expectations
Maintain a positive attitude and calm demeanor, Be a team player and assist colleagues as needed, detail oriented and see task through to completion, Willingness to learn new tasks and adapt to industry changes, Strive for continuous improvement, multitask effectively, prioritize tasks, Plan ahead including scheduling time off in advance.
Additional benefits:
100% insurance premiums paid by company (no money comes out of your check for insurance premiums)
Low insurance deductible ($500/individual or $1300/family)
Opportunities for profit sharing.
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
