Description:
The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Group Sales Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!
The responsibilities include but are not limited to:
- Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
- Work closely with clients to develop all details of all banquet functions.
- Be fully knowledgeable of competitive markets outside the area.
- Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
- Follow Sales policies and procedures as developed in the annual Marketing plan
- Make personal sales calls
- Conduct site tours for potential clients
- Maintain professionalism in problem situations.
- Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
- Upsell to improve revenue generation on property.
- Develop creative marketing techniques
- Achieve and exceed individual and team annual goals as established by the annual Marketing plan.
- Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.
- Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
- Maintain correct procedures for credit control, financial transactions, and security of financial assets.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and sales software.
Requirements:
Support
- Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to assist with various office department tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
3-5 years of Large Convention Group Sales Experience
Additional responsibilities specific to you are:
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have exceptional mathematical and computer skills.
- College education and relevant training and experience required. Additional education preferred.
- Ability to timely obtain any required licenses or certificates.
- CPR training required; first aid training preferred.
Additional language ability preferred.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
