Director – Emergency Services (EMS)
(Mitigation, Mold, Asbestos)
Location: Baltimore, MD - Mid-Atlantic Region (Multi-State) Maryland, Washington D.C., Virginia, Delaware, and Pennsylvania.
Role Summary
The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.
Core Responsibilities
- Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution
across all markets
- Ensure jobs are completed on time, on budget, and according to company standards
- Drive scheduling discipline to maximize productivity, utilization, and response time
- Oversee equipment inventory, readiness, and deployment across all locations
- Lead operations during CAT events, storms, and high-volume periods
- Partnering with HR to handle disciplinary or corrective action plans
- Enforce adherence to the TVR Playbook and disciplined use of KnowHow
- Identify operational inefficiencies and implement scalable process improvements
- Build and develop a high-performing, accountable leadership team
- Own hiring, onboarding, training, and ongoing development programs
- Conduct performance annual reviews and establish clear expectations across all levels
- Own divisional P&L performance, including revenue, cost control, and margin
- Drive initiatives that improve efficiency, capacity, and profitability
- Participate in annual planning and 3–4 year strategic initiatives
• Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication • Maintain safe, compliant, and scalable operations across all markets
- Maintain strong alignment with all departments including accounting teams
Qualifications
- 7-8+ years of restoration experience, with a focus in mitigation operations
- Proven leadership managing teams and a multi-location region
- Experience owning or influencing P&L performance
- Strong understanding of job costing, scheduling, and operational efficiency
- Ability to lead in fast-paced, detail-driven 24/7 environment
- Attention to detail with strong analytical and job auditing skills
- Strong communication, problem-solving and decision-making abilities
- IICRC certifications preferred (WRT, ASD, AMRT) in conjunction with OSHA
guidelines
- Experience with DASH, Xactimate, or similar platforms
Why "Our Client"
- A rapidly growing, multi-state restoration company
- Opportunity to lead a core, revenue-driving division
- Leadership team committed to developing people and promoting from within
- A culture built on Family First, Communication, and Compassion
- Investment in technology, systems, and scalable operations
