Doyle Security Products, a 104-year-old security hardware distributor, is looking for a highly motivated and detailed-oriented business-to-business Will Call/Inside Sales Representative. Product experience is a plus but not necessary. Full Time Monday through Friday 8:00 AM - 4:30 PM. Located on the Mississippi near the North Loop of Downtown Minneapolis (FREE Parking).
Starting annual base salary at $36,000-50,000, plus monthly commission. *Salary requirements MUST be included in your email or resume.*
DUTIES AND RESPONSIBILITIES FOR WILL CALL/INSIDE SALES REPRESENTATIVE:
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Handle Will Call walk-in traffic and inbound calls. Understand customer needs and requirements and provide customers with product and service information. Manage creation and presentation of quotes for opportunities as they are identified.
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Research accounts, identify key players, and generate interest. Source new sales opportunities through inbound leads and outbound calls and emails. Generate new business and ensure growth of existing accounts.
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Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
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Attends internal continuing education of product and vendor classes (face to face and web).
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Performs other related duties as assigned by management..
QUALIFICATIONS FOR INSIDE SALES REPRESENTATIVE :
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Previous experience in the security hardware or related industry a plus.
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Strong focus on customer service and ensuring customer satisfaction.
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Strong technical solution and developmental skills and oral and written communication skills. Ability to communicate technical concepts and resolutions clearly.
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Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
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Excellent communication and interpersonal skills. Ability to work effectively in an on-site, team-driven environment.
COMPETENCIES FOR INSIDE SALES REPRESENTATIVE :
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
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Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Prioritizes and plans work activities; Uses time efficiently.
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Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
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Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
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Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
PHYSICAL DEMANDS AND WORK ENVIRONMENT FOR INSIDE SALES REPRESENTATIVE :
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Continually required to stand, sit, talk or hear
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Continually required to utilize hand and finger dexterity
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Continually required to climb, balance, bend, stoop, kneel or crawl
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Continually required to lift/push/carry items less than 25 pounds (office)
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Continually utilize visual acuity to operate general office equipment, read technical information, and/or use a keyboard
