Delivers nursing care to patients and their families utilizing the nursing process in conjunction with evidence-based practice, using a holistic approach. Displays critical thinking, a commitment to excellent customer service, and technical and interpersonal skills to achieve optimal patient outcomes. Encompasses a multitude of tasks that contribute to the efficient operation of the healthcare practice. Incorporates a positive team approach to serve as a liaison between physician office and other members of the healthcare team.
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Focuses communications in patient/customer care, business operations, and/or topics to create a positive work environment.
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Participates in the assessment of the patient by observing, collecting, documenting and reporting:
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Objective and subjective data in an accurate and timely manner.
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The condition and/or change in condition of the patient.
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Signs and symptoms of deviation from normal health status.
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Using telecommunication, is able to collect patient information and communicate information to appropriate staff/provider, implementing aspects of the plan of care as delegated.
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Performs and maintains competency for all point of care clinical testing required for that department, including collection and processing of specimens as applicable to job role.
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Works collaboratively with provider in assisting with procedures and treatments, obtaining appropriate consent(s) as needed.
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Prepares and administers medications and treatments as ordered by the provider within scope of practice following FHN policies and procedures and documents the same.
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Participates in healthcare education and counseling to promote, attain, and maintain the optimum health level of patients.
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Communicates diagnostic test results and provide education as directed to patients upon provider orders and documents the same.
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Ensures appropriate techniques are utilized in cleaning equipment, work area and exam rooms. Uses proper processes for reporting malfunction of equipment.
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Documents all nursing interventions and patient responses to care utilizing established guidelines and protocols.
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Schedules testing for patients (labs, referrals, appointments) appropriate patient education ensuring completion of appropriate paperwork, including but not limited to, waivers, pre certifications, referrals, and disability forms as applicable.
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Maintains neat appearance of work area, patient care area, and waiting area
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Provides age/culturally appropriate, evidence-based care.
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Displays a competency for the Licensed Practical Nurse as evidenced in the annual performance appraisal utilizing the FHN PRIDE Standards.
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Provides superior, individualized customer service for patients, families and other visitors.
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Serves as a patient advocate, proactively working to identify and resolve patient concerns while practicing within FHN policies and procedures.
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Understand and able to perform functions related to computer programs, telecommunication equipment, and other technology.
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Participates in activities to support FHN's mission, goals, and strategic plan.
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Serves as a mentor or preceptor to coworkers while displaying a positive nursing image and promoting a positive educational experience.
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Positively works to identify and resolve patient concerns and refers to appropriate party if necessary.
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Performs any and/or all duties within scope of practice.
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Able to be utilized as a scribe.
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Other duties as assigned.
Education: Graduate of an accredited nursing program.
Special Skills and Abilities:
- Must have ability to handle multiple tasks in a fast-paced work environment.
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Must be flexible to scheduling of work hours to meet the needs of all FHN ambulatory offices, which may include cross departmental functions.
Licensure/Certification/Registration: Licensed Practical Nurse currently licensed to practice in the state of Illinois. BLS certification.
The age-specific populations with which the job incumbent interacts:
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Neonate (<30 days)
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Infant (<1 year)
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Early Childhood (1 year - <5 years)
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Late Childhood (5 years - <13 years)
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Adolescent (13 years - <17 years)
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Young Adult (17 years - <30 years)
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Middle Adult (30 years - <60 years)
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Older Adult (>60 years)
