Amada Senior Care of South Jersey is seeking a proactive and detail-oriented Office Administrator to support the daily operations of a growing home care agency. This full-time role focuses on caregiver recruitment, onboarding and scheduling, as well as providing general office support. The position offers growth opportunities and can transition to other company roles based on achieving revenue, caregiver hiring, turnover and retention goals.
Key Responsibilities
- Assist with caregiver recruitment, including posting jobs, screening applicants, scheduling interviews, and supporting onboarding.
- Coordinate caregiver orientation and training sessions ensuring that all state regulations and compliance requirements are met
- Oversee caregiver scheduling using AxisCare home care software, ensuring timely and accurate updates.
- Answer incoming calls, including client intake inquiries, and provide information about home care services.
- Support the owner with administrative tasks, including filing, data entry, and maintaining compliance documentation.
- Ensure all client and caregiver information is accurately documented in accordance with company policy.
- Demonstrate reliability, responsiveness, and empathy for clients and caregivers.
Growth Opportunity
- Advancement tied to Key Performance Indicators (KPIs):
o Caregiver Recruitment: Meet monthly hiring targets.
o Retention: Maintain caregiver retention rate above company benchmark.
o Scheduling Accuracy: Ensure 100%+ schedule compliance in AxisCare.
o Operations Support: Assist in onboarding caregivers to meet client care needs and operational goals.
Qualifications
- Able to work in office Monday through Friday 9am-5pm.
- High school diploma or higher
- At least 2 years previous experience in office administration (preferably in home care or other medical setting).
- Previous experience in home care recruitment, scheduling, and familiarity with AxisCare or similar scheduling softwares is preferred and a plus.
- Strong communication skills and ability to handle client inquiries professionally
- Valid driver’s license, current auto insurance, and dependable transportation
Skills
- Highly organized and detail-oriented.
- Positive attitude and team player.
- Ability to multitask and problem-solve in a fast-paced environment.
- Intermediate computer skills (Microsoft Office Suite and scheduling software).
- Empathy and professionalism when interacting with clients and caregivers.
Amada Senior Care is an equal opportunity employer and values diversity.
