Job Description
This position is designated to create superior customer service for all Blendtec customers. Provide quick and timely responses, uphold company policies.
Primary Responsibilities
- Professionally manage customer accounts.
- Responsible for researching and resolving complaints to ensure customer satisfaction.
- Cultivate and maintain a positive rapport with customers and coworkers.
- Positive communicator and is respectful of teammates and other departments team members.
- Provides basic technical support to customers via email, phone, or other contact channels.
- Possesses a basic understanding of the organization's products, services, practices, and procedures.
- Troubleshooting of basic blender and jar problems.
- Collects, reviews, and inputs customer contact and blender data into customer management systems.
- Provides excellent customer service by offering all products and services as applicable to improve the customer’s experience with our brand and partners.
- Assists with customer requests through warranty claims, OTP language interpretation, and other tools as appropriate.
- Outbound calls to current customers
- Flexible with scheduling to meet customer demand.
- Other duties as assigned by leaders.
Qualifications
- Knowledge and practice of proper phone etiquette including soft skills.
- Experience with a large and diverse customer base.
- Ability to manage several computer programs simultaneously while assisting customers.
- Knowledge of Microsoft Suite.
- Basic computer skills.
- 1 year of customer service experience.
- High school diploma.
- Bilingual (Spanish)
Location
This position
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Orem, UT 84058
