Overview
Join our clinic as a Medical Receptionist. You’ll be the first point of contact for patients, ensuring a welcoming experience and smooth front-desk operations. This role demands strong organization, clear communication, and accuracy with EHR and billing tasks.
Key Responsibilities
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Greet patients, verify appointments, and complete check-in/check-out in the EHR.
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Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
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Verify insurance eligibility and benefits; accurately capture payer details.
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Collect and update patient demographics and documentation; ensure HIPAA compliance.
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Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
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Triage and route calls and messages promptly to the right clinical/administrative staff.
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Maintain organized records and filing systems; support general office tasks (scanning, data entry).
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Contribute to a warm, efficient front office that reflects our commitment to patient care.
Required Qualifications
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Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
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Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
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Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
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Strong computer skills (Microsoft Word, Excel); accurate typing (10-key preferred).
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Demonstrated HIPAA compliance, discretion, and professionalism.
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Excellent communication, customer service, and phone etiquette.
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Able to multitask and maintain accuracy in a fast-paced environment.
Preferred
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Bilingual abilities to serve diverse patient populations.
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Prior clinic or hospital front-desk experience preferred.
What You’ll Gain
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A supportive, patient-first team environment focused on professionalism, compassion, and growth.
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The opportunity to make a daily impact on patient experience and clinic efficiency.
Join our team today and help every patient feel welcomed and cared for from the moment they arrive.
