Inside Sales & Dispatch Coordinator – Home Services
Mr. Handyman of Scottsdale
Scottsdale, AZ 85260
Full-Time | Monday–Friday | Day Shift | In Person
$18–$22 per hour
Are You Great on the Phone and Even Better at Keeping Things Moving?
Mr. Handyman of Scottsdale is hiring an Inside Sales & Dispatch Coordinator to help manage incoming customer leads, schedule our service professionals, follow up on opportunities, and keep our daily schedule productive and organized.
This is a fast-paced, customer-facing role for someone who is confident on the phone, highly organized, comfortable making decisions, and motivated by results.
Dispatching, scheduling, inside sales, high-volume customer service, or home-service experience is strongly preferred.
If you enjoy balancing customers, schedules, details, and priorities while helping a team succeed, this could be a great fit.
What You'll Do
You will be one of the first people our customers interact with and will play an important role in turning inquiries into booked jobs and creating a five-star customer experience.
Your responsibilities will include:
- Answering inbound sales and service calls with confidence, professionalism, and warmth
- Identifying customer needs and asking the right questions to understand the scope of work
- Converting qualified customer inquiries into booked appointments
- Clearly explaining our services, process, and scheduling options
- Managing and optimizing technician schedules throughout the day
- Balancing customer needs, technician availability, location, job duration, and scheduling priorities
- Following up on new leads, missed calls, unsold estimates, and open opportunities
- Making customer follow-up and satisfaction calls
- Maintaining complete and accurate customer and job information in our CRM
- Communicating schedule updates and job details with technicians and the office team
- Identifying potential scheduling or customer-service issues before they become larger problems
- Taking ownership of customer concerns and working toward solutions
- Helping keep opportunities from falling through the cracks
What Success Looks Like
This is a performance-driven position with clear expectations.
Successful team members consistently:
- Convert qualified incoming leads into booked appointments
- Keep technician schedules productive and efficiently organized
- Respond promptly to new leads and missed calls
- Stay current on lead and estimate follow-up
- Maintain accurate and detailed customer records
- Communicate proactively with customers and technicians
- Complete customer follow-up consistently
- Follow through on commitments without needing repeated reminders
- Identify problems and take action to solve them
- Contribute to a positive customer experience and a productive office
You'll Be a Strong Fit If You...
- Are confident and comfortable talking with customers throughout the day
- Know how to build rapport quickly
- Can confidently ask a customer to book an appointment
- Enjoy solving problems and making decisions
- Stay organized while managing multiple priorities
- Can handle frequent interruptions without losing track of important details
- Communicate clearly and professionally
- Follow through consistently
- Take ownership instead of waiting for someone to tell you what to do next
- Are comfortable working toward measurable goals
- Can remain calm when schedules change or customers need immediate help
- Enjoy working as part of a small, high-performing team
- Want a position where your performance directly impacts the success of the business
Experience We're Looking For
Previous experience in one or more of the following is strongly preferred:
- Dispatching
- Scheduling
- Inside sales
- High-volume phone customer service
- Call center environments
- Office coordination
- CRM or scheduling software
Experience in the following industries is especially valuable:
- Home services
- HVAC
- Plumbing
- Electrical
- Restoration
- Garage door services
- Landscaping
- Pest control
- Property management
- Construction
- Medical scheduling
- Transportation or logistics dispatch
Why Work With Mr. Handyman of Scottsdale?
We're a locally owned, family-operated business serving homeowners throughout the Scottsdale area.
We're continuing to grow, and our office team plays a major role in that growth.
We offer:
- $18–$22/hour, based on experience
- Full-time weekday schedule
- Monday–Friday day shift
- No nights or weekends
- Paid time off
- Paid sick time
- Health insurance options
- Dental insurance
- Vision insurance
- Ongoing training and coaching
- Opportunities to grow as the company grows
- A collaborative office environment
- Leadership that values communication, accountability, initiative, and great customer service
We work hard, support one another, and expect everyone on the team to contribute.
Position Details
Job Type: Full-Time
Pay: $18–$22 per hour
Schedule: Monday–Friday | Day Shift
Location: Scottsdale, AZ 85260
Work Location: In Person
Reliable transportation to and from the office is required.
Interested?
If you're an organized, confident communicator who enjoys helping customers, managing a busy schedule, and turning opportunities into booked work, we'd like to hear from you.
When applying, please briefly tell us about your experience with scheduling, dispatching, inside sales, or high-volume customer service and what interested you about this position.
We look forward to meeting you.
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
