Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under the direction of the Player Development Manager, the incumbent will solicit and cultivate database segments in an effort to drive incremental revenue.
ESSENTIAL JOB FUNCTIONS:
- Executing outbound sales calls in a polite manner with proper phone etiquette.
- Executing outbound sales calls with a through understanding of an individual’s available marketing offers and promotions
- Accurately document and process customer reservation requests for rooms, events, promotions, restaurants, spa and dining (list is not exhaustive)
- Ability to clearly explain specific marketing promotions, initiatives, and property amenities based on customer interest and needs
- Work directly with Player Development, National Marketing, Asian Marketing and general Marketing teams as needed to ensure a quality guest experience
- Personalize guest interactions to build rapport and loyalty
- Answer inbound customer inquiries using methods defined by management, as needed
- Ensure customer requests for reservations and other services are met and confirmed
- Senses and exploits upsell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met
- Escalates complex and difficult situations to the Player Development Manager when they arise
- Must be prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment
- Remain in a seated position for an entire shift executing outbound sales calls and completing reservation transactions which at times requires repetitive finger and wrist motion
- Must meet key performance indicators, such as phone calls, room bookings and other metrics as assigned
- Complies with all New Jersey regulatory requirements
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
BENEFITS INCLUDE:
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Salary starting at $42,000.00
