Accounts Receivable & Collections Specialist (Full-Time)
This position plays a critical role in managing customer accounts, maintaining healthy cash flow, and ensuring timely collection of outstanding receivables across a high-volume B2B customer base consisting primarily of apartment communities and property management companies.
The ideal candidate is organized, detail-oriented, persistent, and comfortable communicating directly with customers regarding past-due balances while maintaining a professional and customer-focused approach.
This role is heavily focused on B2B collections, customer account management, invoice follow-up, and coordination with both customers and internal departments to resolve billing issues quickly and efficiently.
Key Responsibilities
- Prepare and issue customer invoices accurately and in accordance with company procedures
- Monitor and manage customer aging reports and follow up on outstanding balances
- Contact customers by phone and email regarding past-due invoices and collection efforts
- Maintain strong working relationships with property managers, regional managers, and accounts payable departments
- Investigate and resolve billing discrepancies, short payments, and payment delays
- Work closely with operations, scheduling, and sales teams to resolve customer concerns affecting payment
- Post customer payments accurately, including checks, ACH payments, credit card payments, and remittance advice
- Upload invoices and supporting documentation to customer billing portals and third-party payment systems
- Set up new customer accounts and maintain accurate customer records and billing information
- Monitor accounts receivable email communications, including invoice requests, payment updates, and account inquiries
- Assist with customer compliance requirements, including COI requests, vendor credentialing, and supporting documentation
- Make bank deposits and assist with incoming/outgoing mail and administrative tasks as needed
- Maintain organized records and documentation related to collections activity and customer communications
Qualifications
- Previous experience in accounts receivable, B2B collections, billing, or accounting support
- Experience working with commercial customers, property management companies, or service-based businesses preferred
- Strong phone communication and customer service skills with the ability to handle collections professionally and confidently
- Ability to manage difficult payment conversations while maintaining positive customer relationships
- Strong organizational skills and attention to detail in a fast-paced environment
- Ability to prioritize multiple accounts and follow up consistently
- Experience with accounting software such as QuickBooks and Microsoft Office
- Experience with customer portals, vendor compliance platforms, or construction/service industry billing is a plus
Compensation & Benefits
- Competitive salary based on experience (Range: $42K - $65K)
- Paid time off
- Health benefits
- Opportunity for growth within a rapidly growing company
Position Details
- Full-Time
- In-Office Position
- Monday through Friday
Pay: $42,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
