WA Paid Sick Leave / Employee Assistance Program / 401K Plan
The Floor Supervisor is responsible for monitoring the daily operations of the poker room, ensuring a seamless and efficient gaming experience for guests and team members alike. This role will manage room operations, overall game flow, resolve player disputes, enforce house rules, and maintain a safe environment. Strong leadership, communication, and problem-solving skills are essential for success in this role.
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Supervise all aspects of poker room operations.
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Efficiently operate Table Captain (Poker Atlas)
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Manage a team of dealers, including dealer rotation, training, performance evaluations, and conflict resolution.
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Conduct floor audits and maintain accurate cash control procedures.
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Resolve player disputes and rule infractions with professionalism and diplomacy.
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Oversee the efficient seating of players and game distribution.
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Oversee and operate tournaments in an efficient, transparent manner.
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Maintain a safe and secure gaming environment by identifying and addressing suspicious activity.
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Monitor player behavior and enforce all card house policies.
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Collaborate with the Cage and Supervisors on financial transactions.
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Assist with marketing and promoting upcoming events and tournaments.
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Enforce game rules and maintain a fair and controlled game environment.
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Perform other duties as assigned by the General Manager.
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1 year of Management experience. (Preferred)
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Minimum 2 years of Dealer experience in the casino or poker industry (Preferred)
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Indepth knowledge of Texas Hold'em poker rules, game variations, and casino operations.
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Strong leadership skills with the ability to motivate, delegate, and coach a team.
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Excellent communication and interpersonal skills to effectively manage players, dealers, and supervisors.
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Proven ability to multitask, prioritize tasks, and work efficiently under pressure in a fastpaced environment.
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Impeccable attention to detail and ability to follow established procedures and regulations.
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Strong analytical and problemsolving skills with a focus on customer satisfaction.
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Have or obtain Class B CRE license from WSGC.
Felt Poker Room and Lounge is a brand new state of the art entertainment hub in Des Moines, WA. We are dedicated to providing the highest quality of service to our guests. We take pride in delivering memorable, positive experiences for everyone who walks through our doors.
