We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today.
Compensation:
$45,000 - $55,000 yearly
Responsibilities:-
Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
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Use strong communication skills to make clients feel comfortable with their technology
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Be a team player to provide the absolute best experience to end-users
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Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise
Qualifications:
- Able to create detailed documentation for all tickets and SOPs
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Ability to simplify complex topics for end-users with varying skill levels
About Company
Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!
