Description:
POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services
POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).
POSITION DESCRIPTION:
A. Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm
- Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements
- Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care
- Conduct reminder calls and follow-up for missed appointments
- Assist with re-engagement of clients who are lost to care
- Accompany clients to medical, behavioral health, and supportive service appointments as appropriate
- Facilitate peer support groups, education, and adherence assistance
- Conduct HIV and Hepatitis testing and counseling as trained and assigned
- Participate in community outreach activities, including in-reach, outreach events, and public education initiatives
- Maintain HIPAA compliance and professional boundaries at all times
- Document all client interactions and services in ECW and AIRS in a timely and accurate manner
- Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator
- Maintain positive and professional working relationships with clients, staff, and community partners
- Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator
B. Data Entry and Program Support (2 Days per Week)
- Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks
- Ensure accuracy, completeness, and timeliness of all service documentation and data submissions
- Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies
- Adhere to all reporting timelines, data quality standards, and confidentiality requirements
- Support internal audits, chart reviews, and quality improvement activities as requested
- Maintain organized electronic records in compliance with agency and funder requirements
C. Professional Representation and Development
- Maintain a positive image of VIP Community Services in the community and within partner organizations
- Participate in job training, educational programs, meetings, and committees as assigned
- Attend all mandatory in-service trainings annually
- Attend seminars and trainings to support ongoing professional development
- Participate in team meetings and comply with all Health Services policies and procedures
Requirements:
JOB COMPETENCY:
- HS Diploma or equivalent
- Prior experience working with the target population
- Excellent written and oral communication
- Ability to speak, read and write the English language
- Bilingual English/Spanish a plus
Minimum Requirements:
Lived experience required
- Excellent written and verbal communication skills
- Ability to speak, read, and write English required
- Bilingual English/Spanish strongly preferred
- Strong attention to detail and ability to manage both client-facing and administrative tasks
- Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems
JOB REQUIREMENTS/SETTING:
¨ Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.
¨ Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness. An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed
