Supervisor Responsibilities:
- Assist management with daily route planning and delivery logistics to improve efficiency and workflow organization.
- Help create and organize driver assignments for daily delivery schedules.
- Maintain and update Excel spreadsheets containing daily orders, delivery routes, and assigned drivers.
- Prepare route packets and organize order documentation, including tent cards and client materials.
- Support operational coordination between kitchen staff, drivers, and management to ensure smooth daily execution.
- Assist in overseeing delivery readiness, order accuracy, and team organization before route departures.
- Provide leadership support by helping train staff, answering operational questions, and maintaining service standards.
Responsibilities:
- Organize and prepare multiple corporate drop-off orders for delivery, often handling several orders per route.
- Carefully review order sheets to verify client details, delivery instructions, food items, beverages, disposable supplies, and required equipment.
- Assemble and organize catering equipment including disposable service-ware, utensils, beverage supplies, chafers, and additional requested setup materials.
- Prepare and brew coffee service for orders requiring beverage stations, including gathering cups, sugars, stirrers, and accompaniments.
- Collect and organize beverages such as sodas, juices, and bottled drinks while ensuring proper storage and transport.
- Conduct detailed quality-control checks on all food items prior to departure to ensure accuracy, presentation, and completeness of every order.
- Maintain awareness of special order details and proactively identify missing or unlisted items to avoid delivery issues.
- Safely and efficiently load catering vans while maximizing organization and protecting food quality during transportation.
- Navigate corporate buildings, loading docks, and security procedures to ensure professional and timely deliveries.
- Provide excellent customer service by greeting clients professionally, communicating clearly, and creating a welcoming experience upon arrival.
- Complete full buffet setups for corporate clients, including food displays, beverage stations, coffee service, and equipment arrangement.
- Ensure all setups are clean, organized, visually appealing, and fully prepared for immediate client use.
- Represent Monumental Food and Main Event Caterers professionally while maintaining high service standards in fast-paced environments.
- Train and mentor new team members on delivery procedures, customer service expectations, setup standards, route organization, and operational workflow.
Required Skills/Abilities:
- Valid driver's license and clean driving record required.
- Proven ability to manage multiple tasks simultaneously, effectively resolve problems, and recommend practical solutions.
- Highly self-motivated with a strong sense of urgency and the ability to complete tasks with minimal supervision.
- Strong detail orientation with the ability to meet strict deadlines consistently.
- Able to be flexible, adapt to and respond to change, make sound decisions in stressful situations, and prioritize tasks and projects effectively.
- Language Proficiency: Bi-lingual in Spanish is required.
Education and Experience:
- High School diploma or equivalent required.
- Experience: 1-3 years of progressive experience in warehouse or logistics management.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
