Processes minor permits such as ROW, Encroachment Agreements, roof, paint, etc.
Greets customers and directs traffic to the appropriate processors.
Answers and returns calls and emails from the Development and Construction Services mainline as well as the front desk phone.
Handles all status updates and general inquiries.
Questions applicants to obtain information such as name, address, and age, and records data on prescribed forms.
Evaluates information obtained to determine applicant qualification for licensure.
Contacts customers if there are any problems during the permitting and licensing process.
Responds to contractors’ inquiries about permissions granted by Department of Labor, Licensing, and Regulation licensure.
Responds to inquiries regarding permit requirements and processes.
Maintains files and logs of permits issued and provides statistical information on permits.
Create reports to identify delinquent accounts.
Creates and updates department applications and forms.
Creates Caps reports as needed and fulfills requests for information from GovQA and FOIA.
Performs other duties as assigned.
