Job Summary
We are seeking a dedicated and professional Bilingual Front Desk Agent to join our team for El Paso West and East Side Locations. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong communication skills, attention to detail, and proficiency in various office technologies.
Responsibilities
- Greet and assist clients as they arrive, ensuring a welcoming atmosphere.
- Manage phone systems to handle incoming calls, inquiries, and appointment scheduling with professionalism and courtesy.
- Conduct documentation review to ensure accuracy and completeness of patient records.
- Utilize eClinicalWorks software for health information management and administrative tasks.
- Perform medical collection duties as necessary, maintaining confidentiality and compliance with regulations.
- Maintain organized front desk operations, including filing and data entry using computerized systems.
- Demonstrate excellent phone etiquette while addressing client concerns or directing them to appropriate staff members.
- Collaborate with healthcare professionals to ensure seamless patient flow and communication within the facility.
Qualifications
- Previous experience as a dental receptionist or in a similar front desk role is preferred.
- Familiarity with ICD-9 coding is a plus.
- Strong administrative skills with the ability to manage multiple tasks efficiently.
- Proficient in using computer systems and software, particularly eClinicalWorks or similar platforms.
- Excellent verbal and written communication skills, with a focus on customer service.
- Ability to maintain professionalism in a fast-paced environment while ensuring patient satisfaction.
Join our team as a Front Desk Agent where you can make a difference by providing outstanding service in a supportive environment!
[email protected]
915-977-1573 text
BBE1080
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
