Job Overview
We are hiring a highly organized and customer-focused CSR / Service Coordinator to join our growing service plumbing company! This position is the backbone of our daily operations—responsible for dispatching technicians, managing customer communications, and handling bookkeeping tasks that keep the business running efficiently.
Responsibilities
- Dispatch & Scheduling:
- Coordinate and dispatch service plumbers to residential and commercial jobs.
- Manage the daily service schedule and adjust as needed to ensure efficiency.
- Communicate job details, timeframes, and updates between technicians and customers.
- Customer Service:
- Serve as the first point of contact for all customer calls, emails, and inquiries.
- Schedule appointments, create work orders, and follow up to ensure customer satisfaction.
- Handle billing questions and provide a professional, friendly experience for every customer.
- Bookkeeping & Office Support:
- Process invoices, payments, and purchase orders.
- Manage payroll preparation and maintain accurate financial records.
- Reconcile accounts and generate reports as needed.
- Support management with administrative tasks and financial tracking.
- Team Communication:
- Work closely with field technicians and the service manager to coordinate jobs, materials, and customer needs.
- Track job progress and ensure all documentation is complete and accurate.
Experience
- Experience in a service-based plumbing or construction company preferred.
- Strong communication, multitasking, and organizational skills.
- QuickBooks Online proficiency is required.
- ServiceTitan experience is strongly preferred.
- Ability to thrive in a fast-paced environment and handle multiple priorities with professionalism.
What We Offer:
- Competitive pay based on experience
- Opportunities for growth within a rapidly expanding company
- Supportive and team-oriented work environmentwe comes
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Health insurance
- Paid time off
Work Location: In person
