We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA .
In this role, you’ll make an impact in the following ways:
- Manages Client Processing activities through other managers or a large team of senior professionals.
- Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
- Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
- Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
- Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
- Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
- Provides input into departmental budgets and planning activities.
- May develop business plans for team or group operations.
- Manages one or more Client Processing teams.
Contributes to the achievement of broader team objectives.
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To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience required.
- Advanced or graduate degree preferred.
- 7–10 years of total work experience preferred.
- 1–3 years of management experience preferred.
- Experience in brokerage processing preferred.
- Applicable local or regional licenses and certifications required, as applicable to the business.
