The starting point for this role is a Customer Service Specialist that is designed to help customers that walk-in and call about projects that they need our assistance. This role has a three level training certification process that a person will be required to complete. This training program is set up to complete in 5-7 months and is an excellent starting point for our industry and our company. The training program is a foundational learning program that will teach you about our business, industry, our products, services, systems and our processes.
Organization Core Values
Humanity – People, Respect, Teamwork, Community, Kindness
Curiosity – Learning, Listen, Knowledge, Creativity, Problem-Solving, Challenge Assumptions)
Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible
Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working
Responsibilities
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Be able to understand the customer need and help deliver the project they need for their business
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Be an expert with the MIS and be able to enter orders quickly and correctly
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Build and maintain strong relationships with existing clients or customers
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Ensure that customer needs and expectations are met or exceeded.
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Conduct research to identify potential customers and generate sales leads.
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Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
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Help with developing and implement account strategies and plans to maximize revenue and profitability from existing accounts.
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Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
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Work collaboratively with the sales team to develop and implement sales strategies and tactics.
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Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
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Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers.
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Meet or exceed monthly sales targets.
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Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
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Continuously evaluate and improve sales processes to increase productivity and efficiency.
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Site surveys
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Assist with the development and maintenance of client relationships
Requirements
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Excellent written and verbal communication skills
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Be able to learn and become an expert in the ordering platform in use.
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Ability to problem solve and be solutions oriented
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Highly detailed with strong organizational and time management skills
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Understanding computer software, especially CRM systems and sales software
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Professional customer service demeanor
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Very reliable and good work ethic
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Have an excellent attendance record
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Highly responsive to customer needs
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Ability to create and maintain customer relationships
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Someone looking to grow a career with our organization.
Work Schedules and Arrangements
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Onsite position
- Hourly plus bonus program paid out monthly when sales levels are achieved
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Hours
- 830am-530 Monday through Friday
Helpful Skills (list out skills that are necessary for the job – things they will do each day)
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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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Can do Attitude – Willingness to be taught and learn new things
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Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Being a team player with sales team and company locations
About AlphaGraphics
AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.
The AlphaGraphics Boise location is part of a larger organization called Speedy CPS. Speedy CPS has 17 locations in Utah, Idaho, Montana, and Wyoming.
Benefits:
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Health Insurance
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Dental and Vision Insurance
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401k Retirement account matching
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Flexible Spending Account
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Several Supplemental Plans
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TeleHealth
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Employee discount
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Paid time off
- Holiday Schedule including your Birthday
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Planet Fitness Program
