The Collections Specialist is responsible for managing and resolving outstanding accounts receivable balances while maintaining positive client relationships. This role focuses on reducing delinquency, improving cash flow, and ensuring accurate documentation of collection activities. The ideal candidate is detail-oriented, professional in communication, and comfortable handling high-volume accounts.
Key Responsibilities
- Monitor and manage assigned accounts receivable portfolio
- Contact customers via phone and email to collect past-due balances
- Investigate and resolve billing discrepancies or payment issues
- Negotiate payment arrangements when appropriate
- Maintain accurate documentation of all collection activity in system
- Reconcile accounts and update customer records
- Collaborate with sales, customer service, and accounting teams to resolve disputes
- Escalate high-risk accounts as necessary
- Meet or exceed monthly collection targets and performance metrics
- Generate aging reports and assist with month-end close activities
Qualifications
- High School Diploma required; Associate’s or Bachelor’s degree preferred
- 2+ years of collections or accounts receivable experience preferred
- Strong communication and negotiation skills
- Ability to handle difficult conversations professionally
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience with ERP/accounting systems (SAP, Oracle, QuickBooks, etc.) preferred
- Strong organizational and time management skills
- Detail-oriented with strong follow-through
Skills & Competencies
- Problem-solving mindset
- Customer service orientation
- Ability to work independently and meet deadlines
- Strong documentation and data entry accuracy
- Confidentiality and professionalism
Job Type: Contract
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
People with a criminal record are encouraged to apply
Work Location: In person
