Service Manager – Midas (Independent Franchise)
Reports To: Store Manager
Are you a driven leader who thrives in a fast-paced, high-octane environment? We're looking for an experienced Service Manager to lead the daily operations of our independently owned Midas service center. Reporting directly to the Store Manager, this hands-on leadership role is responsible for keeping the service department operating at peak efficiency while delivering an exceptional customer experience.
If you excel at multitasking, leading teams, solving problems on the fly, and holding yourself and others accountable for results, we'd love to hear from you.
Position Summary
The Service Manager oversees the day-to-day operations of the service department, including bay management, service writing, technician workflow, parts inventory, quality control, and customer satisfaction. This position serves as the operational leader of the service department, ensuring repairs are completed efficiently, accurately, and to the highest standard while supporting the overall goals established by the Store Manager.
ResponsibilitiesService Operations
- Manage daily workflow and bay assignments to maximize technician productivity and shop efficiency.
- Prioritize repairs based on customer needs, technician availability, and parts status.
- Monitor repair progress and ensure repair orders are completed accurately and on time.
- Maintain an organized, productive service department that operates efficiently throughout the day.
- Communicate regularly with the Store Manager regarding shop performance, workflow, and operational needs.
Service Writing & Customer Experience
- Greet customers and accurately document vehicle concerns.
- Write detailed repair orders and clearly communicate customer concerns to technicians.
- Prepare estimates, explain recommended repairs, and obtain customer authorization.
- Maintain proactive communication with customers throughout the repair process.
- Ensure repairs resolve the customer's original concern and deliver an outstanding customer experience.
Parts & Inventory Management
- Oversee parts ordering and inventory management.
- Maintain accurate inventory levels and organization.
- Ensure warranty parts, vendor returns, and core returns are processed accurately and on time.
- Coordinate with suppliers and vendors to minimize repair delays.
Technician Support & Quality Control
- Review technician inspections for accuracy, completeness, and proper documentation.
- Verify repair recommendations and completed work prior to vehicle delivery.
- Perform quality control inspections to ensure repairs meet company standards.
- Ensure completed work addresses the customer's initial concern while minimizing comebacks.
- Confirm every vehicle is clean, complete, and ready for delivery.
Leadership
- Lead by example with professionalism, accountability, and a strong sense of urgency.
- Coach and develop technicians to improve productivity, efficiency, and workmanship.
- Monitor technician performance and maximize bay utilization.
- Promote teamwork, safety, and continuous improvement.
- Partner with the Store Manager to achieve operational goals, improve shop performance, and maintain exceptional customer satisfaction.
Qualifications
- Previous automotive service management or service advisor experience preferred.
- Strong service writing and customer service skills.
- Knowledge of automotive repair procedures and service department operations.
- Experience managing parts inventory, warranty processing, vendor returns, and core returns.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to prioritize multiple tasks and make sound decisions under pressure.
- Proficiency with shop management software and computer systems.
- Valid driver's license preferred.
Work Environment
This is not a desk job.
Our independently owned Midas service center operates in a fast-paced, high-volume, high-octane environment where priorities shift quickly and every day brings new challenges. Success in this role requires someone who enjoys being on the shop floor, supporting technicians, interacting with customers, making decisions in real time, and keeping the entire operation running efficiently.
The ideal candidate thrives under pressure, leads with urgency, and never sacrifices quality or customer satisfaction for speed.
Schedule Requirements
- Full-time position.
- Weekend availability is required, including Sundays.
- Flexibility to work during peak business hours as business needs dictate.
- Reliable attendance and punctuality are essential.
Success in This Role
A successful Service Manager:
- Keeps bays full and technicians productive.
- Holds the team accountable for quality workmanship and efficiency.
- Ensures parts inventory, vendor returns, and core returns are completed accurately and on time.
- Reviews technician inspections thoroughly and ensures repair recommendations are properly documented.
- Delivers repairs that resolve the customer's original concern the first time, minimizing comebacks.
- Provides an exceptional customer experience from vehicle check-in through final delivery.
- Communicates effectively with the Store Manager and contributes to the overall success of the business.
- Leads with integrity, accountability, urgency, and professionalism while building a positive, high-performing team.
If you're ready to lead a busy service department, make an impact every day, and grow with a successful independently owned Midas shop, we'd love to hear from you.
Pay: $59,125.94 - $71,205.43 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
