The Installer position installs hardware primarily in retail pharmacy environments and trains the pharmacy staff on how to use the PioneerRX (PRx) software. This position requires extensive, nationwide travel (Monday-Friday) 36 weeks minimum throughout the year. The remaining weeks are working in-office, remotely, or at the PioneerRX Warehouse(s). During travel weeks up to 55 hours of work may be required and over 40 hours is treated as Overtime.
Key Duties
- Travel to customers alongside PioneerRx (PRx) colleague(s)
- Onsite go-live participation with Community Pharmacies.
- Shadow onsite team to grow knowledge centering around key activities to bring a pharmacy live on the PRx solution.
- Complete all online PRx product courses
- Develop a basic understanding of PRx product functionality
- Train customers on Point of Sale (POS) and Rx Workflow Software.
- Configuring/installing workstation setup(s) and printers
- Troubleshooting any issues/concerns that may arise during the installation process
- Working pre and post-installation ticketing
- Providing customized training to the pharmacy to understand the general applications and functions of the software
- Communicates, trains, and helps document training and configuration procedures
- Participates in in-office special projects assigned by other departments
- Performs other duties as assigned
- Establishes and maintains a quality face-to-face customer service experience
- Educate and guide the customer to productivity software features to allow proper execution of their business
Education/Training
- High school diploma or equivalent required. Bachelor’s degree preferred.
Required Work Experience/Skills
- Ability to travel solo or with colleagues around the country
- Valid Driver’s License in good standing (Must have READ ID or another acceptable form of identification like a passport)
- Previous IT and Networking experience preferred
- Proficient in using Windows operating systems
- Good decision-making skills
- Excellent problem-solving skills and attention to detail
- Good communication skills and ability to work collaboratively with cross-functional teams
- Ability to professionally interact with customers directly and communicate their needs internally
- Ability to work independently and manage multiple tasks simultaneously
- Ability to perform with little direct supervision
- Passionate about technology and enjoy working with people
- Must live within a 60-mile radius of the Grapevine, TX (76051) Warehouse
Preferred Work Experience/Skills
- Superior Communication skills in working with technical and non-technical people.
- Ability to perform with little direct supervision.
- Must be able to lift up to 60 lbs.
Discretionary Judgment
- Uses independent judgment and discretion based on the employee’s experience in the position. and knowledge of the products, equipment, and services
- Uses good judgment and possesses ethical work values
Physical Demands, Working Conditions, and General Employment Guidelines
- Moderate or elevated levels of stress may be experienced in the performance of the job
- The position is performed in a general office/warehouse, retail pharmacy environment, or approved remote workspace where physical work includes sitting, standing, reaching, kneeling, bending, and lifting 60 lbs
- Willingness to travel a minimum of 36 weeks per year
- Adapting to travel conditions such as schedule changes and weather
Equipment
- Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment
Safety to Self and Others
- Little responsibility for the safety of others. Job is partially performed in a retail pharmacy, office, or warehouse setting where there are hazardous materials or heavy equipment
- Adhere to all requirements in accordance with the employee’s HIPAA compliance training.
Working Conditions/Hazards
- The position is performed in an open office and warehouse setting or approved remote work location
Work Location
