Purpose and Scope of Position
The Deli & Retail Manager oversees all operations at the Wheat Montana Three Forks Deli and Retail Store, ensuring efficiency, quality, customer satisfaction, and profitability. This role is responsible for front-of-house (FOH), back-of-house (BOH), and retail store operations, including staff management, purchasing, inventory control, food safety, and financial performance.
Key Duties and Responsibilities:
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Staff Management: Hire, train, schedule, and supervise employees across all areas, ensuring adherence to company policies and high service standards.
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Operational Oversight: Manage food preparation, cooking, packaging, and counter operations, ensuring efficiency and compliance with food safety regulations.
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Inventory & Purchasing: Maintain stock levels, oversee product rotation, minimize waste, and ensure accurate pricing and labeling of deli and retail products.
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Financial Management: Analyze profit and loss statements, track sales, and implement strategies to improve performance and control costs.
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Customer Service: Address customer inquiries and complaints, ensuring a positive and welcoming store environment.
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Sales & Promotions: Develop and execute promotional strategies to increase sales and attract new customers.
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Facility Maintenance & Compliance: Ensure cleanliness, equipment maintenance, and adherence to food safety and workplace safety standards.
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Reporting & Administration: Complete necessary reports, track inventory, and ensure compliance with company policies and operational goals.
Knowledge, Skills, and Abilities:
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Effective at getting positive results and effectively focusing on improving efficiency, customer experience, and profitability.
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Highly adaptable and innovative
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Effectively identifies and implements process improvements.
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Has effective business insight and the ability to drive positive and productive performance.
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Effectively lead a team by empowering and developing team members and fostering accountability and collaboration.
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Extensive knowledge of restaurant, deli, and retail operations.
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Excellent communication, leadership, and problem-solving skills.
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Proficiency in Microsoft Office and Point of Sale (POS) systems.
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Ability to work in a physically active role, lift 25 lbs., and stand for prolonged periods.
Education and Experience Requirements:
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High School Diploma or GED equivalency, associate or bachelor’s Degree preferred
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5+ years of restaurant/retail experience, with at least 3 years in the food industry.
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3+ years of experience leading and developing teams.
