Position Overview
We are seeking a Call Center Representative to manage inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process.
Key Responsibilities
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Answer inbound customer calls and provide professional assistance
- Make outbound calls for appointment confirmations and customer follow-ups
- Schedule consultations and maintain appointment records
- Accurately document customer interactions
- Provide information regarding company services and scheduling
- Escalate customer concerns to the appropriate department when needed
- Collaborate with office staff to ensure timely customer support
- Previous call center, customer service, or administrative experience preferred
- Excellent verbal communication and active listening skills
- Professional phone etiquette and customer-focused attitude
- Basic computer skills, including Microsoft Office, email, scheduling software, and data entry
