Customer Service — Insurance Rep (English /Spanish) M-F
State Farm Agent Team Member | Miramar, Florida | Full-Time | In Person
Position Overview
Want a role where your energy, empathy, and people skills directly impact customers’ lives? If you love outstanding customer service, thrive in a fast-paced environment, and enjoy helping people through clear, value-based conversations, we want you on our team.
Here’s the difference: we don’t just answer—we qualify, ask the right questions, make smart pivots, and guide customers toward the best next step using the options we can provide. If we don’t offer something, you’ll be transparent and help connect the customer in the right direction.
Responsibilities
- Deliver outstanding customer service that builds trust, confidence, and long-term relationships
- Ask smart, value-based questions to uncover what the customer really needs—then guide them with clarity
- Make quick “pivots” when situations change (different needs, different timelines, new info from the customer, etc.) while keeping service smooth and professional
- Provide insurance solutions within our capabilities—explain available options and next steps in a way customers can understand
- If we don’t offer a specific product or coverage: be transparent, explain what we can do, and help connect the customer to the right path/resources when appropriate
- Drive growth every day by developing leads, scheduling appointments, uncovering needs, and presenting tailored products and services
- Maintain accuracy and strong follow-up with organized records, timely updates, and dependable follow-through
- Support the team by communicating clearly and staying engaged in a fast-paced environment
Requirements
- Spanish required (English/Spanish bilingual) to connect authentically with our diverse client base
- Strong organizational skills and attention to detail
- Tech-savvy—comfortable learning and using computers/office software
- People-first mindset: friendly, approachable, and great at building rapport
- Team player who supports shared goals
- Multitasking master who can manage multiple priorities with accuracy
- Licensed or willing to obtain required licensing (support provided)
Florida Licensing
What You Will Receive
- Competitive compensation: hourly pay plus commission and bonus opportunities
- Paid time off: vacation and personal/sick days
- On-the-job training and real industry experience
- Growth & advancement opportunities within the agency
- License reimbursement/support to help you succeed
- Referral program (as applicable)
Important Note
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm and must complete all applicable licensing and training requirements.
Pay: $17.00 - $21.00 per hour
Benefits:
- Paid time off
- Professional development assistance
- Referral program
License/Certification:
- 440 or 220 or 215 (Preferred)
Work Location: In person
