JOB Under the general direction of the Dean of Labor and the direct supervision of the Associate Dean, the Temporary Operations Associate provides operational, administrative, and front-end customer service support for the Office of Work-Learning-Service. This position serves as a welcoming point of contact for students, supervisors, faculty, staff, and campus partners, helping respond to routine questions, route inquiries, support office processes, and meet the day-to- day needs of the WLS team. Through strong organization, clear communication, and a service-oriented approach, the Operations Associate helps ensure that the office operates smoothly, remains responsive to campus needs, and supports the broader goals of meaningful work, learning, and service. EXAMPLE OF DUTIES
- Serve as a welcoming point of contact for students, supervisors, faculty, staff, and campus partners who contact or visit the Office of Work-Learning-Service.
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Respond to routine questions related to WLS processes, office procedures, student support needs,and supervisor inquiries, routing more complex matters to the appropriate staff member.
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Assist with front-end office functions, including answering phones, monitoring shared communication channels, greeting visitors, and helping maintain a professional and student-centered office environment.
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Support student and supervisor service needs by helping individuals navigate basic forms, processes, deadlines, and available resources.
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Maintain accurate records, files, spreadsheets, and documentation in support of WLS operations,programs, and office projects.
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Assist with data entry, information tracking, and basic reporting needs to support office planning, communication, and follow-through.
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Provide logistical support for WLS programs, trainings, meetings, events, and outreach efforts,including preparation of materials, room setup, attendance tracking, and follow-up communication.
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Support internal team coordination by helping track tasks, organize shared resources, and assist with project- based needs across the office.
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Perform other related duties as assigned to support the effective operation of the Office of Work-Learning- Service.
