Company Overview
Valley Services is a service-driven organization committed to delivering exceptional restoration, construction, and janitorial solutions while fostering a collaborative, growth-oriented culture where our employees can thrive.
Position Summary
The Business Operations Lead supports the Director of Business Operations by coordinating day-to-day business operations, leading cross-functional projects, improving internal processes, and ensuring company initiatives are completed accurately and on schedule.
This position serves as a central point of coordination between Accounting, Fleet and Facilities, Human Resources, leadership, and other departments. The Business Operations Lead helps establish accountability, maintains operational workflows, and supports employees in following company procedures and priorities.
The ideal candidate is a proactive and highly organized operations professional who can lead through influence, solve problems independently, and keep multiple departments and projects moving forward.
Key Responsibilities
Operational Leadership
- Lead the daily coordination of administrative and business operations.
- Serve as a primary point of contact for operational questions and workflow needs.
- Help assign priorities and coordinate work across the Business Operations department.
- Provide guidance, training, and day-to-day support to team members.
- Monitor deadlines, assignments, and outstanding action items.
- Escalate significant concerns, performance issues, and operational risks to the Director of Business Operations.
- Help maintain accountability and consistent follow-through across departments.
Process Implementation and Improvement
- Implement processes and procedures established by the Director of Business Operations.
- Develop, update, and maintain standard operating procedures.
- Review workflows to identify inefficiencies, gaps, and recurring problems.
- Recommend practical improvements to company systems and processes.
- Help introduce new procedures, systems, and operational tools.
- Monitor whether implemented processes are being followed consistently.
- Maintain process documentation, instructions, and operational resources.
Project and Initiative Coordination
- Lead assigned operational projects from planning through completion.
- Coordinate timelines, responsibilities, deliverables, and follow-up.
- Support company-wide initiatives and leadership priorities.
- Track project progress and provide regular status updates.
- Coordinate communication between departments involved in operational projects.
- Identify potential delays or obstacles and work with leadership to resolve them.
Office and Administrative Operations
- Coordinate office operations and shared administrative responsibilities.
- Oversee office purchasing, inventory, mail, postage, and common-area needs.
- Coordinate license, subscription, and program renewals.
- Support vendor coordination and administrative vendor relationships.
- Help maintain organized company records and operational documentation.
- Coordinate meetings, internal communications, company events, and administrative projects.
- Provide executive and departmental support as assigned.
Technology and Systems Support
- Coordinate employee technology access during onboarding, transfers, and separations.
- Support the administration of company software and systems.
- Help maintain user access lists, system procedures, and technology documentation.
- Coordinate with external technology vendors when necessary.
- Assist with software implementation, testing, training, and employee adoption.
- Provide basic troubleshooting and route complex issues to the appropriate vendor or resource.
Employee Lifecycle Support
- Coordinate administrative portions of onboarding and offboarding.
- Ensure required equipment, technology, access, documents, and introductions are prepared.
- Assist with orientation scheduling and new-hire follow-up.
- Support employee engagement, internal communication, and company culture initiatives.
- Maintain confidentiality when handling employee and company information.
- Partner with the Director of Business Operations on employee-related projects and initiatives.
Cross-Department Coordination
- Partner with Accounting, Fleet and Facilities, Operations, and leadership.
- Help clarify responsibility and ownership when work crosses departments.
- Facilitate communication regarding deadlines, changes, and company priorities.
- Provide operational support during audits, renewals, and compliance projects.
- Assist departments with documentation, organization, and process implementation.
Required Qualifications
- Seven or more years of experience in business operations, office operations, administration, project coordination, or a related field.
- Three to five years of experience in a lead, supervisory, or management capacity.
- Demonstrated experience leading projects, processes, or teams.
- Experience developing, documenting, and implementing business procedures.
- Strong organizational and project coordination skills.
- Ability to manage multiple priorities and deadlines independently.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office, Teams, and related business technology.
- Experience working with QuickBooks, payroll, accounting, CRM, HR, or operational software preferred.
Knowledge, Skills & Abilities
- Strong leadership and decision-making skills.
- Excellent verbal and written communication.
- Exceptional organizational and time management skills.
- Ability to manage multiple projects simultaneously.
- High attention to detail.
- Ability to maintain confidentiality.
- Strong problem-solving and analytical abilities.
- Customer-focused mindset.
- Proficient in process documentation and workflow improvement.
Pay: $60,000 - $75,000 / year
Pay: $60,000.00 - $75,000.00 per year
Work Location: In person
