Description:
JOB SUMMARY:
Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees.
ESSENTIAL JOB FUNCTIONS:
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Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests.
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Manages the day-to-day operation of Slot service on assigned shift.
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Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
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Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
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Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
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Monitors compliance with all established company, departmental and regulatory agency rules and regulations.
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Provides training, feedback, and disciplinary action regarding rules and regulations.
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Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
- Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
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Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
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Maintains security of all games, money, and employees.
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Takes advantage of opportunity to build long term relationships with customers.
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Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
- Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
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Monitors the performance of all employees and provides training and coaching as necessary.
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Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.
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Builds a rapport and coordinates daily functions with support service departments.
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Acts as role model and always presents oneself as a credit to LAD and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
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Spends the majority of time interviewing, training, and selecting employees.
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Conducts Performance Reviews.
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Makes or recommends wage increases.
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Makes or recommends promotions.
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Provides for safety and security.
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Handles employees' complaints or grievances.
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Recommends disciplinary action or disciplines employees.
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Plans work.
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Supervises and monitors work.
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Monitors legal compliance with federal, state, and gaming laws.
Requirements:
GENERAL REQUIREMENTS:
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High school diploma required.
- One (1) year casino experience required, preferably in slot operation.
- Must possess strong supervisory and leadership skills.
- Previous guest contact experience required.
- Must possess a thorough understanding of slot floor operations.
- Must have strong knowledge of the various internal written and verbal codes/abbreviations.
- Must project professionalism and possess excellent verbal and written communication skills.
- Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
- Must be able to get along with co-workers and work as a team.
- Must be able to read, write, speak and understand English.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
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Must be able to lift up to 40 pounds.
- Must be able to bend, reach, kneel, twist and grip items.
- Must be able to walk and be on feet for long periods of time.
- Must be able to work in stressful situations.
- Must possess basic math skills.
- Must be able to respond to visual and aural cues.
WORK ENVIRONMENT:
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Must have a sense of urgency and keep up with fast paced business practices.
- Must be able to maneuver to all areas of the casino.
- Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
