Job Overview
The Medical Device Technical Support Agent will provide frontline technical assistance, troubleshooting, and customer support for medical devices (Handheld X-ray and Steam Sterilizers). This role requires strong technical aptitude, excellent communication skills, and the ability to support customers both remotely and onsite. The ideal candidate is customer-focused, detail-oriented, and willing to travel up to 10-20% if needed for installations, training, and service support.
Duties
- Provide technical support to customers via phone, email, and virtual meetings.
- Troubleshoot hardware and software issues related to medical devices.
- Assist customers with device setup, operation, and maintenance guidance.
- Coordinate service activities and issue resolution with internal teams.
- Support onsite installations, demonstrations, and customer training sessions.
- Maintain accurate service records, troubleshooting logs, and technical documentation.
- Escalate complex technical issues to engineering or senior technical teams when required.
- Assist with spare parts coordination, replacement tracking, and inventory support.
- Ensure customer issues are resolved promptly while maintaining high service standards.
- Support compliance with company procedures, quality standards, and regulatory requirements.
- Build and maintain positive relationships with customers, distributors, and healthcare professionals.
Qualifications
- Any -
- Medical Device Troubleshooting
- Technical Support
- Customer Service
- Problem Solving
- Documentation & Reporting
- Communication Skills
- Team Collaboration
- Time Management
Pay: $19.00 - $24.00 per hour
Benefits:
- Paid parental leave
- Paid time off
Work Location: In person
