POSITION SUMMARY
The IT & ERP Support Specialist serves as Trécé's hands-on technology support resource, responsible for providing reliable day-to-day IT and end-user support while supporting the organization's ERP systems and upcoming integration initiatives. This role bridges the gap between Trécé's employees and the technology they rely on — spanning workstation and phone setup, printer and connectivity troubleshooting, software and user access support, ERP troubleshooting, system administration, and business application support. The position requires a technically capable, service-oriented individual who is comfortable resolving everyday technology issues while also applying hands-on ERP implementation and integration experience to support system changes, data, testing, and process improvements across the organization.
POSITION RESPONSIBILITIES
IT & End-User Support
- Provide day-to-day hands-on technical support to employees across the organization.
- Troubleshoot hardware, software, workstation, printer, phone, peripheral, connectivity, and other end-user technology issues.
- Set up computers, phones, peripherals, software, and user accounts for new hires and employees changing positions.
- Install, configure, update, and troubleshoot hardware and software; assist with Microsoft 365, Windows, applications, and connectivity issues.
- Assist with user access, passwords, permissions, and account-related issues.
- Provide responsive, professional customer service; document support issues and recurring problems.
- Escalate issues to outside IT providers or vendors when necessary; assist with hardware replacements, equipment inventory, and technology upgrades.
ERP Support
- Provide day-to-day support for the company's ERP system and related business applications.
- Troubleshoot ERP functionality, user access, data, reporting, workflow, and system-related issues.
- Work with employees and department leaders across manufacturing, inventory, purchasing, accounting, and customer service to identify practical solutions.
- Help maintain ERP data accuracy and master data, including inventory items, BOMs, pricing, and customer/vendor information.
- Support data imports, exports, integrations, and reporting between the ERP and other business systems.
ERP Implementation & Integration
- Participate in the company's upcoming ERP integration and related implementation activities, applying prior hands-on ERP experience.
- Work with internal stakeholders, vendors, and consultants during implementation and integration activities.
- Assist with requirements gathering, configuration, testing, data validation, and migration; participate in user acceptance testing.
- Help coordinate and document system changes, user training, and communication related to system changes.
- Help identify potential issues before and during implementation and communicate them to stakeholders.
Business Systems & Process Improvement
- Work with employees and leaders to understand business needs and system-related challenges.
- Identify opportunities to improve processes, reduce manual work, and increase system efficiency; assist in evaluating new software and technology.
- Assist with system testing, upgrades, and enhancements; maintain documentation of processes, configurations, and integrations.
Security & System Administration
- Assist with maintaining appropriate user access and permissions across business applications.
- Support basic system security practices, including account management, access controls, and appropriate handling of company data.
- Help maintain IT equipment, system records, and technology inventory; escalate security or infrastructure issues when appropriate.
Other Responsibilities
- Maintain confidentiality of company, employee, customer, and business information.
- Stay current with relevant IT, ERP, and business systems technology.
- Provide support across departments and locations as needed; perform other duties and special projects as assigned.
REQUIRED QUALIFICATIONS
- Associate's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or Data Science.
- 3–5 years of experience in an IT helpdesk or system support role.
- Hands-on experience participating in an ERP implementation, integration, conversion, or major ERP system upgrade is required.
- Experience supporting or troubleshooting an ERP system or business application.
- Experience with ERP data migration, integrations, conversions, implementations, or major upgrades.
- Experience with SQL, database queries, reporting tools, or data analysis.
- Experience providing direct end-user technical support, including troubleshooting computers, workstations, printers, phones, software, peripherals, connectivity, and user-access issues.
- Experience setting up computers, phones, software, accounts, and technology for new hires or existing employees.
- Strong problem-solving, troubleshooting, customer-service, and communication skills; ability to explain technical issues to non-technical users.
- Ability to prioritize multiple support requests and project responsibilities with strong attention to detail and commitment to data accuracy.
- Ability to work independently while collaborating effectively with employees, management, vendors, consultants, and outside IT resources.
PREFERRED QUALIFICATIONS
- Experience with Sage 300, or other ERP platforms such as Sage X3, Microsoft Dynamics, Epicor, Infor, NetSuite, SAP, Oracle, JD Edwards, Acumatica, SYSPRO, Plex, or similar.
- Experience supporting an ERP system in a manufacturing, distribution, or similar environment.
- Experience supporting manufacturing, inventory, purchasing, accounting, or order-management processes, including ERP master data, BOMs, or production-related systems.
- Experience with Microsoft 365 and Windows environments.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, Data Science, or a similar field.
Equivalent combination of education, training, certifications, and hands-on experience will be considered.
Core Competencies
IT & End-User Support ERP Support ERP Implementation & Integration Hardware & Software Troubleshooting Systems Troubleshooting Business Process Understanding Data Integrity & Accuracy Problem Solving User Support & Training Customer Service Process Improvement System Administration Communication & Collaboration Attention to Detail
Decision-Making Authority
The IT & ERP Support Specialist is responsible for evaluating technology needs, troubleshooting issues, researching solutions, and providing recommendations to improve IT operations and ERP functionality. While this position plays an important role in supporting technology initiatives and identifying opportunities for improvement, all significant technology decisions, software purchases, system changes, ERP configurations, implementation activities, and capital expenditures must receive prior approval from the CEO or CFO before proceeding. This position is expected to collaborate with leadership by presenting findings, recommendations, and implementation plans, but does not have independent authority to commit the Company to technology, operational, or financial decisions.
What We’re Looking For
The successful candidate will move comfortably between everyday IT support and larger ERP initiatives, as well as someone who can provide dependable day-to-day IT support while also bringing real-world ERP implementation and integration experience to the organization.
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Will you now or in the future require sponsorship to work legally in the United States?
- Describe your hands-on experience supporting ERP systems. Please include the specific systems you have worked with and the number of years of experience you have with each.
- What ERP platforms have you worked with? Please list all.
- Have you led an ERP implementation, migration, or integration project? If so, what were your responsibilities and what was the outcome?
- Are you comfortable providing day-to-day help desk support, including troubleshooting computers, software, printers, network connectivity issues, password resets, and new workstation setups?
- Describe your experience working with SQL, databases, APIs, reporting tools, or data integrations. Please provide specific examples.
Education:
Experience:
- Manufacturing Industry: 2 years (Preferred)
Ability to Commute:
- Adair, OK 74330 (Required)
Ability to Relocate:
- Adair, OK 74330: Relocate before starting work (Required)
Work Location: In person
