Key Responsibilities
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Serve as the main point of contact for assigned commercial maintenance clients
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Build and maintain strong client relationships through proactive communication
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Oversee service quality, site performance, and contract compliance
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Collaborate with operations leadership to resolve issues and improve results
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Conduct regular site reviews and client meetings
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Manage client retention and satisfaction metrics
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Identify and develop enhancement and upsell opportunities with existing clients
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Maintain accurate client, property, and sales activity records in company systems
Leadership & Collaboration
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Provide guidance and accountability for operations leadership
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Partner with branch leadership on client strategy, staffing needs, and performance
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Participate in team meetings, safety initiatives, and leadership development activities
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Experience in commercial landscaping, client management, or sales leadership
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Strong organizational, communication, and problem-solving skills
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Ability to manage multiple client relationships and priorities
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Professional presence with a service-driven mindset
We are seeking a Client Relations Leader to oversee client satisfaction, contract performance, and service quality within the community. This role serves as the primary point of contact for commercial maintenance clients and works closely with operations leadership to ensure contract expectations, service standards, and budgets are consistently met. The position is responsible for client retention, relationship growth, and identifying opportunities to enhance services while supporting overall branch performance.
