Location:Fairfax, Virginia
Job Description:Must be able to type at a rate of 45 words per minute or higher. Also, must be familiar with the use of personal computer (PC) workstations, which includes a keyboard, and mouse. Under close supervision, operators learn and perform key entry operations. They follow detailed clerical procedures to key data from previously coded documents, and occasionally operate peripherals and various computer applications to verify work. Work in a variety of information management environments, which may include data dissemination or document management duties. Scan paper documents and enter the relevant document information into a relational database of document management systems to facilitate future searching of the document images. Search, print, mail, and/or fax documents from document management systems. Report problems; arising from erroneous items, codes, or missing information; to the supervisor.
CSR staff shall demonstrate the requisite skills and knowledge to perform the following functions, at a minimum:
Good Oral and written communication, Ability to control the pace and flow of the inquiry/request and manage call time effectively, Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers, Ability to listen to and empathize with customers and acknowledge their concerns, Ability to follow protocol and to apply sensitivity and discretion in handling confidential information, Ability to gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively, Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner, Ability to use the web to search and retrieve information, Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment, Ability to take direction within a team setting and complete team-related work promptly, High School Diploma and favorable completion of a public Trust Background Check is required prior to start of work.
KINGZ is an Equal Opportunity Employer and Affirmative Action Employer - M/F/Vet/Dis
Education Required: High School
Years Experience Required: 1
Special Skills: Typing 45 Words per minute, Spanish is a Plus
Contact Name: President
Phone: 703.409.4479
Preferred Contact Method: Email
