Description:
Position Title: RCCYC Director of Operations
Department: JEWEL Human Services
Reports To: Executive Director of Administration Direct Reports: Administrative Coordinator, Kitchen Manager, Transportation Liaison
Position Type: Regular Full-Time
FLSA Status: Exempt
Date: September 12, 2025
The ROCK Community Center for Youth & Children (RCCYC) champions the development of healthy, whole, and resilient youth and children in Arlington Woods and beyond. The Center provides safe, accessible, high-quality, holistic programs and support services for K–12 youth and their families, spanning education, recreation, leadership, and enrichment.
The Director of Operations ensures that the day-to-day administrative, logistical, and support functions of RCCYC run smoothly so staff, volunteers, and youth can thrive in a safe, well-managed environment.
This role manages registration, attendance, food service coordination, transportation liaison activities, supply/inventory control, scheduling, and compliance reporting. Additionally, the Director of Operations manages operational budget lines (supplies, snacks/meals, transportation, and administrative systems) and provides regular financial updates to the Center Director, who holds overall responsibility for RCCYC’s budget and grant compliance.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Administrative & Enrollment Management
- Oversee youth registration, enrollment, and renewal processes; maintain accurate records and databases.
- Manage daily attendance tracking and ensure accurate reporting.
- Ensure compliance with confidentiality, licensing, and funder requirements for documentation.
Daily Operations & Logistics
- Coordinate transportation logistics, including IPS bussing and parent/guardian pick-up protocols.
- Oversee snack/meal service in collaboration with the Kitchen Manager.
- Maintain inventory of supplies; manage ordering and distribution.
- Backup for CACFP reporting and compliance working directly with the Kitchen Manager.
- Ensure all classrooms and program spaces are ready for use each day.
Staff Scheduling & Support
- Develop and manage daily/weekly staff schedules in collaboration with the Center Director and Director of Programs.
- Track staff time, coverage needs, and substitute arrangements.
- Support incident documentation and ensure compliance with RCCYC and ESC policies.
Budget & Financial Stewardship
- Manage operational budget lines (supplies, food/snacks, transportation, administrative systems).
- Monitor daily/weekly expenditures to ensure alignment with approved budgets.
- Review monthly financial statements with the Center Director.
- Collaborate with the Center Director to plan and adjust budget allocations as needed.
Safety & Compliance Support
- Partner with ESC’s central Facilities and Security teams to ensure a safe, welcoming environment.
- Maintain compliance with youth protection, health, and safety policies in all operational areas.
- Conduct operational checks to identify and resolve risks before they impact programming.
Reporting & Accountability
- Provide the Center Director with operational reports (attendance, incidents, meal counts, transportation).
- Contribute data for grant reporting, compliance audits, and funder updates.
SUPERVISORY RESPONSIBILITIES:
- Administrative Coordinator
- Kitchen Manager
- Transportation Liaison
Requirements:
QUALIFICATIONS:
- Bachelor’s degree in business administration, nonprofit management, or related field—or equivalent operational leadership experience.
- 3+ years of experience in operations, administration, or logistics within a youth-serving or nonprofit environment.
- Demonstrated experience managing budgets or budget lines.
- Strong organizational, scheduling, and recordkeeping skills.
- Ability to work 100% onsite, 9 hours daily (8 hrs onsite + 1 hr lunch).
- Experience with afterschool, community center, or youth-serving program operations.
- Familiarity with grant compliance and reporting.
- Bilingual skills a plus.
- CPR/First Aid (or attainable within 60 days).
- Mandated Reporter training.
- Background check clearance.
COMPETENCIES:
- Operational Excellence – Manages logistics and processes to ensure smooth daily operations.
- Financial Stewardship – Manages operational budgets responsibly and transparently.
- Organization & Planning – Anticipates needs and prevents disruptions.
- Collaboration – Works effectively with Center Director, Programs Director, and ESC teams.
- Accountability – Produces accurate, timely reports.
- Adaptability – Responds quickly to daily challenges and unexpected changes.
PHYSICAL/WORK CONDITIONS:
- Active, youth-centered environment requiring mobility across program areas.
- Ability to lift up to 25 lbs. for supplies and equipment.
- Daily onsite presence for 8 working hours plus a 1-hour lunch (9-hour workday total).
SUCCESS METRICS:
- Accurate, timely registration and attendance records.
- Efficient, uninterrupted daily operations.
- Operational budgets tracked and managed responsibly within approved limits.
- Compliance with all RCCYC and funder requirements.
- Positive staff and family satisfaction with logistics and support systems.
