somafina
Nutraceutical Manufacturing
Customer Service Representative
Customer Service / Account Management • Full-Time
High School Diploma / GED or Equivalent Experience
Why Somafina?
Somafina is a growing co-manufacturer of vitamins and supplements in Utah, and business is thriving as we attract larger, more established customers. It's a fast-paced environment with real momentum — which means real opportunities for growth. If you're ready to take on more and grow with us, we'd love to have you on the team.
Essential Responsibilities
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Engages with clients from beginning to end of a project via phone, email, and in person.
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Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
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Attends client meetings via conference calls or in person.
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Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
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Provides updates to clients to keep them informed of order status.
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Provides a weekly open order report with accurate details to sales reps and customers.
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Problem-solves issues as they arise during the process, and knows when to escalate for help.
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Responds to clients quickly, accurately, and professionally through written and verbal communications.
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Uses multiple databases and tools to interpret critical information for client communications.
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Provides support documents as requested.
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Maintains sensitivity and confidentiality of client and company information.
Additional Responsibilities
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Works towards established goals to improve customer satisfaction.
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Supports and is involved in company, department, and/or safety policies, procedures, programs, and activities.
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Maintains a clean and orderly work area.
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Other duties as assigned.
Education Requirements
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High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
Competencies / Skill Qualifications
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Excellent knowledge of time management methods and techniques.
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Proficiency in English.
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Working knowledge of customer service software, databases, and tools.
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Ability to work in a high-paced environment.
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Awareness of the industry's latest technology trends and applications.
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Ability to think strategically and to lead.
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Strong client-facing and communication skills.
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Advanced troubleshooting and multi-tasking skills.
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Customer service orientation.
Physical Requirements
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While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.
