Dispatch Duties & Responsibilities
- Answer and return phone calls — take messages, direct calls to the appropriate personnel, and provide clear, accurate responses to general client questions.
- Schedule clients — collect required trip information, input data accurately, and schedule transportation in alignment with company procedures.
- Inspect vehicles — ensure vehicles are ready for service, properly equipped, and meet safety and cleanliness standards.
- Issue driver keys and paperwork — distribute keys, trip sheets, and required documentation at the start of each shift.
- Intake and count inventory — maintain accurate counts of wheelchairs, gurneys, and other equipment to support daily operations.
- Collect paperwork and keys — ensure all trip documentation and keys are returned, reviewed, and properly filed.
Education
- High school diploma or equivalent required
Experience
- Customer service experience: 2 years required — must demonstrate strong communication skills and the ability to assist clients professionally in person and by phone
- Dispatch experience: 2 years required — including scheduling, routing, and coordinating transportation logistics in a fast‑paced environment
- Hospital/Clinic Coordination (Preferred/Highly Valuable)
- Experience communicating with hospital staff, discharge planners, nurses, case managers, and clinic personnel
Ability to gather accurate trip details from medical facilities, confirm patient readiness, and coordinate stretcher or wheelchair transport
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Familiarity with medical terminology, patient mobility levels, and facility procedures
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- Technology proficiency — comfort using computer programs, scheduling software, and multi‑line phone systems; general software knowledge is helpful
Receptionist Skills & Competencies
- Professionalism — Serve as the first point of contact for clients, visitors, and medical partners. Your appearance, tone, and behavior set the standard for the entire organization.
Communication Skills — Greet clients, identify their needs, and provide clear, accurate assistance. Most communication will be verbal — both in person and over a multi‑line phone system — requiring confidence, clarity, and patience.
Interpersonal Skills — Work closely with clients, drivers, medical staff, and internal team members. Handle stressful interactions with empathy and maintain composure even when others are having a difficult day.
Nerves of Steel — Remain calm, focused, and decisive when emergencies or urgent situations arise. You may be the first person who must respond, gather information, and take appropriate action.
Technology Skills — Operate a multi‑line phone system, scheduling software, dispatch tools, and basic computer programs. Maintain smooth call flow while managing incoming and outgoing communication.
Organization — Keep yourself and the workspace organized. Support office operations by maintaining order, stocking supplies, and ensuring documents, keys, and equipment are properly managed.
Multitasking Capability — Handle phone calls, walk‑ins, scheduling tasks, and daily responsibilities simultaneously. Maintain accuracy and professionalism without becoming overwhelmed or neglecting any client or driver.
Job Type: Full-time
Schedule:
- 8-hour shift
- Monday - Friday
COVID-19 considerations: Office sanitized daily, visitors and workers temperature taken at all times, and masks mandatory as required.
Work Location: In person
