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Support the General Manager in overseeing daily retail store operations.
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Assisting the General Manager in organizing, planning and implementing strategy.
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Lead and coach Guest Advisors to deliver exceptional customer experiences.
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Coordinate store scheduling and ensure team performance aligns with sales and service goals.
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Track progress toward weekly, monthly, quarterly, and annual objectives.
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Provide on-the-floor leadership through active selling, coaching, and real-time feedback.
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Evaluate team performance and support employee development and training.
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Communicate with guests to understand needs and resolve issues professionally.
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Monitor retail performance and analyze sales, expenses, and customer trends.
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Conduct store audits to maintain operational excellence and presentation standards.
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Ensure all employees follow company policies, compliance standards, and operational procedures.
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Serve as a role model for professionalism, teamwork, and guest engagement.
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Minimum 2 years of customer service experience in a retail environment.
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Previous leadership or management experience preferred in a retail Cannabis Environment
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Strong communication, interpersonal, and organizational skills.
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Ability to motivate and coach team members to achieve performance goals.
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Comfortable analyzing sales performance and retail metrics.
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Problem-solving mindset with the ability to handle customer concerns professionally.
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Flexible availability including days, evenings, weekends, and holidays.
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Continuous improvement or Lean methodology experience is a plus.
