Level II Building Technology Technician
260 Days - 7.5 Hours Per day
Overview: To establish a high level of customer-driven technical support in a team environment.
Qualification:
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5 years of computer-related experience.
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Demonstrated experience working with end-user technical support in a responsive, helpful, courteous, positive attitude, and tactful manner leading to timely and appropriate resolution or escalation.
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Experience working with children is preferred.
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Wide range of computer hardware and software experience in a networked environment and a willingness to learn new technologies as they are introduced to schools.
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Demonstrated knowledge of asset management, basic applications including, word processing and spreadsheets.
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Demonstrated ability to work with students on a variety of technology tools; including productivity suites, learning applications, and web-based software.
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Demonstrated strong oral and written communication skills.
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Demonstrated organizational skills, with attention to detail.
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Demonstrated project management and implementation skills
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Ability to solve higher-level issues and deal with a variety of variables in situations that require decision-making.
Function and Responsibilities:
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Follow all rules, policies, procedures, and guidelines of Wawasee Community School Corporation along with state and federal regulations pertaining to school/technology issues.
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Responds and submits to tickets via the Helpdesk and is responsible for Level I escalated issues. Escalate issues to the next level of technical support for all technical difficulties beyond means or capabilities.
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Responds to critical building and district-wide issues
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Ensure device technologies and related equipment in the school are working properly; arrange for needed maintenance.
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Troubleshoot and resolve problems with device technology and other equipment; assist users with full utilization of hardware and software.
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Maintain an asset inventory and records of technology equipment.
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Troubleshoot and maintain all student, staff, and faculty applications
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Setup, install, and test Chromebooks, and workstations, printers, and peripherals.
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Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs.
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Maintain personal and professional technical skills, keep up with current trends and bring that knowledge forward for the Corporation’s good.
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Help manage and coordinate online testing.
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Cooperate and coordinate with other members of the technology team.
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Extensive knowledge in Skyward, Meraki/Cisco, Google Chrome, Papercut, Veeam, and Microsoft Windows Client and Server Operating Systems.
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Make recommendations of current and future systems.
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Good working knowledge of networking systems.
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Identify Faculty and Staff for further technology training
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Perform other related duties and responsibilities as may be requested by the Director of Technology, Principal, or the Superintendent.
