Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your primary responsibility will be to assist guests with their needs, manage reservations, and enhance their overall experience at our hotel. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Answer guest inquiries regarding hotel services, amenities, and local attractions.
- Handle reservations via phone and online systems while ensuring accuracy.
- Address guest complaints and concerns promptly to ensure satisfaction.
- Maintain knowledge of hotel policies and procedures to assist guests effectively.
- Collaborate with other departments to fulfill guest requests and enhance their stay.
- Assist in maintaining the front desk area in a neat and organized manner.
- Washing and folding laundry
Skills
- Strong background in guest services with a focus on customer satisfaction.
- Excellent phone etiquette for effective communication with guests.
- Proficiency in hotel management software and phone systems.
- Ability to build rapport with guests through exceptional guest relations skills.
- Knowledge of hospitality management principles is a plus.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Attention to detail and organizational skills are essential for managing multiple tasks.
Join us as we strive to create memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Work Location: In person
