Please Read Before Applying
This position requires at least one (1) year of recent, daily, hands-on experience using athenaOne (Athenahealth's Practice Management/EMR platform).
This is a non-negotiable requirement. Applicants without athenaOne experience will not be considered.
About Us
Ophthalmic Plastic & Cosmetic Surgery (OPCS) is a growing, fast-paced specialty practice in Atlanta. As we expand into a second suite and welcome an additional physician, we're looking for exceptional team members who are excited to grow with us.
Our patients consistently tell us how organized, efficient, and welcoming our office feels. That experience is created by a team of professionals who communicate well, support one another, and take pride in delivering exceptional patient care.
We're looking for someone who is dependable, detail-oriented, proactive, and enjoys working in a collaborative environment where high standards are the norm.
Minimum Qualifications
Please apply only if you meet ALL of the following qualifications:
- At least one (1) year of recent, daily, hands-on experience using athenaOne (Required)
- At least one (1) year of medical front office, patient coordinator, or medical receptionist experience
- Excellent communication and customer service skills
- Strong computer and technology skills
- Exceptional organizational skills with outstanding attention to detail
- Ability to multitask and remain calm in a fast-paced environment
- Professional, dependable, and team-oriented
- Experience handling confidential patient information
- Ability to reliably commute to our Atlanta office (30327)
Responsibilities
- Welcome and check in patients with warmth and professionalism
- Verify insurance eligibility and patient demographic information
- Collect intake paperwork and required documentation
- Schedule appointments, surgeries, and follow-up visits
- Prepare provider schedules and patient charts
- Process referrals from start to finish
- Scan, fax, and manage incoming documents
- Communicate with patients through Klara
- Help maintain an organized and efficient daily workflow
- Support physicians and teammates wherever needed
Training & Expectations
- At OPCS, consistency is one of the reasons our patients receive an exceptional experience.
- Every position has detailed Standard Operating Procedures (SOPs) that outline how we perform our daily responsibilities. During your onboarding, you will receive hands-on training and learn how to navigate and use these resources.
- We value self-starters who are comfortable learning independently, following established workflows, and taking ownership of finding answers while recognizing when collaboration is appropriate.
- Our goal is to build a team of professionals who are resourceful, accountable, adaptable, and committed to continuous learning. We believe in supporting one another, but we do not believe in micromanagement. If you prefer constant direction or close supervision, this position is likely not the right fit.
Why Join OPCS?
- We're proud of the culture we've built.
- We hire people who are kind, dependable, professional, and committed to providing an exceptional patient experience. Our practice is built on teamwork, accountability, and continuous improvement. As we continue to grow, we're looking for individuals who want to build a career, contribute to a high-performing team, and take pride in doing things the right way.
Schedule & Benefits
- Full-time, Monday through Friday
- Competitive pay based on experience
- 90-day introductory period
- Health insurance
- 401(k)
- Paid holidays
- Paid time off
- Supportive, respectful, growth-focused team culture
How to Apply: Please submit your resume. A cover letter is optional but encouraged.
As part of your application, you must answer the following question in your submission. Failure to include a complete response will result in your application being automatically disqualified.
Describe your daily responsibilities using athenaOne. Please include the functions you performed on a regular basis, such as patient check-in/check-out, appointment scheduling, insurance verification, referrals, chart preparation, scanning, patient messaging, and any other athenaOne workflows you managed. Please also indicate how long you have used athenaOne in a daily capacity.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 35.0 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Why are you interested in joining OPCS?
- Describe a specific patient scheduling or insurance issue you resolved using athenaOne, and walk through exactly what you did.
Experience:
- Patient interaction: 1 year (Required)
- recent, daily, hands-on athenaOne: 1 year (Required)
Work Location: In person
