Job Summary
We are seeking a dynamic and friendly Front Desk Associate to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service. Your positive attitude and organizational skills will ensure smooth daily operations, creating an inviting environment for guest and visitors. This paid position offers an exciting opportunity to contributing to a vibrant workplace.
Responsibilities
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
- Manage multi-line phone systems, directing calls efficiently and professionally
- Handle incoming correspondence, emails, and inquiries with clarity and courtesy
- Receive Guests to Hotel, check-in and assit with Hotel questions.
- Greet Guests in Restaurant, assist with reservations and seating
- Perform data entry tasks using Toast, InnRoad and Resy software
- Support management activities including Reservations, Inventory and Guest Relations
- Provide exceptional customer service by addressing questions or concerns with patience and professionalism
- Ensure accurate documentation of visitor logs, phone messages, and other administrative records
Requirements;
- Skilled or familiar with Toast, InnRoad, Resy software
- Technical proficiency with computer literacy including typing accuracy
- Experience with multi-line phone systems and phone etiquette standards
- Bilingual abilities are a plus to support diverse client interactions
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong customer service orientation with excellent communication skills both in person and over the phone
- Skilled in Hospitality Industry for well known, Fine dining and Hotel establishment.
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Retirement plan
- Vision insurance
Work Location: In person
