The Customer Experience & Commercial Operations Manager of North America Extrusions , based in Lafayette, IN is responsible for creating a focused NA Extrusions team that drives profitable growth by putting the customer first. Under the guidance of the Director, North America Sales, the incumbent will create a commercial operations process that executes the North American sales strategy while driving performance and development of the inside sales, quoting and pre-sales teams. This role leads inside sales performance by driving revenue growth, commercial process efficiency, performance management and longer-term strategic partnerships across industrial, automotive, aerospace, and other key end markets for the extrusions business. This role serves as a critical interface between Sales, Operations, Finance, Supply Chain, and Product Management to ensure alignment between customer demand, operational capability, and enterprise strategy.
The primary purpose of this role is to create sustainable commercial operations processes that focus on enhancing the overall customer experiencing, maintaining the current customer base, generating revenue and growth and leading the optimization of flow-path utilization between Lafayette, IN Operations and Chandler, AZ (Pimalco) Operations. The key strategic imperatives for this role are finding the right avenues for growth, while also partnering with operations to efficiently utilize all capacity resources and drive costs down. This exciting role presents a unique opportunity to create new, sustainable processes within an established business.
Arconic Corporation, headquartered in Pittsburgh, Pennsylvania, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial, packaging, and building and construction markets. For more information, visit www.arconic.com.
