Veterinary Specialty Coordinator
Location: Pasadena, CA
Schedule: 4x10 hour day shifts including a regular weekend shift
Shifts range between 6am - 8pm.
Pay Range: $20 - $22/hr
Additional weekend and evening differentials
Full-time with comprehensive benefits package
What You'll Do
Coordinate Specialty Services: Schedule consultations, manage referrals, review upcoming appointments, and ensure all required client forms, medical records, and consultation information are complete prior to appointments.
Be the Communication Hub: Serve as the liaison between specialty departments, reception, referring veterinarians, doctors, and clients by communicating important information accurately and efficiently.
Support Department Operations: Assist specialty departments with daily workflow, complete department-specific checklists, and help keep processes organized and streamlined.
Maintain Medical Information: Update referring veterinarian information, manage incoming and outgoing medical records through appropriate channels, and ensure patient accounts remain accurate.
Collaborate with the Medical Team: Maintain open, consistent communication with doctors and Doctors' Assistants while managing specialty appointment requests and supporting each department's individual scheduling guidelines.
What We're Looking For
We're looking for an organized, compassionate team player who enjoys coordinating care behind the scenes while delivering exceptional client service.
Our ideal teammate brings:
- Veterinary experience: Previous veterinary experience and familiarity with veterinary medical terminology is highly preferred.
- Exceptional organization: Strong attention to detail with the ability to manage multiple priorities in a fast-paced specialty environment.
- Excellent communication skills: A professional, compassionate, and service-oriented approach when working with clients, referring veterinarians, and hospital teams.
- Team-focused mindset: Ability to collaborate across multiple specialty departments while maintaining accurate communication and follow-through.
- Adaptability: A willingness to learn, support evolving hospital needs, and cross-train as a Client Care Representative.
Why Join ACCESS?
Do you enjoy bringing organization, communication, and teamwork together to help provide exceptional patient care? Our Specialty Coordinators play a vital role in supporting our specialty services by serving as the communication hub between clients, referring veterinarians, doctors, and hospital departments. This position is ideal for someone who enjoys coordinating multiple priorities, and is passionate about creating a seamless experience for both clients and medical teams.
This role also offers the opportunity to cross-train as a Client Care Representative, allowing you to expand your skills while supporting our 24-hour specialty hospital.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Uniform allowance
- Vision insurance
Application Question(s):
- Why are you looking to leave your current position?
- What interests you about working at ACCESS Pasadena?
- Have you ever worked in a 24 hour emergency or specialty hospital before?
- Are you aligned with the pay rate of $20-$22/hr based on experience, with additional evening or weekend shift differentials?
- Do you have any scheduling restrictions?
Work Location: In person
