Mortgage Servicing Operations Specialist
Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
JOB SUMMARY
Execute mortgage servicing operational loan functions with a strong commitment to numerical accuracy, attention to detail, and on-time delivery. Ensure full accountability for each step of the process, consistently meeting deadlines while maintaining strict compliance with all federal, state, and agency regulations, as well as banking and government guidelines.
KEY JOB FUNCTIONS
· Provide excellent customer service to internal bank employees, investors, and government agencies.
· Timely and accurately process mortgage payments and payoffs.
· Process corporate advance payments and disbursements.
· Process payment reversals and/or corrections.
· Work suspense/unapplied funds as needed.
· Review ITM/branch/electronic payments/payoffs for accuracy.
· Review and process outstanding checks issued to borrowers.
· Perform various tasks related to MERS reconciliation and report/notification monitoring.
· Responsible for accurate and timely preparation and processing of various Investor remittances/reporting based on Investor guidelines/service agreements.
· Prepare various Internal and Investor reconciliations while resolving and reconciling items in a timely manner.
· Research and resolves problems as they arise and ensures accurate resolutions are completed in a timely manner.
· Respond to Investor inquiries accurately and timely.
· Input monetary journal entries as required.
· Serve as a main point of contract for all investor reporting and remittances inquiries.
· Prepare various reports for internal and external reporting as required.
· Perform various tasks related to MERS reconciliation and report/notification monitoring.
· Perform loan transfers as loans are sold/transferred/repurchased and verify accuracy of reporting.
· Responsible for maintaining banking and departmental policies and procedures.
· Other responsibilities as assigned.
JOB SPECIFICATIONS
Work Direction: This position reports to the Mortgage Servicing Operations Manager
Supervision: This position has no supervisory responsibilities
Work Schedule: This is a full-time position. Typical hours for this position are Monday through Friday from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required depending on workload, volume or project demands, as approved by management.
* Applicants must be able to fulfill entire shift on each day for consideration. This is not a temporary position.
QUALIFICATIONS
To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.
EDUCATION & EXPERIENCE
o Prior banking and/or mortgage experience beneficial
o Experience with Microsoft Office Products
KNOWLEDGE, SKILLS, ABILITIES
o Ability to work in team environment
o Solid accounting/math skills required
o High level of accuracy and attention to detail
o Ability to manage and complete multiple tasks
o Ability to initiate research to determine exceptions or reconciliation issues
o Ability to adapt to daily, varied workflow and responsibilities
o Ability to handle confidential information
o Strong customer service skills
o Good listening skills
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Ability to Commute:
- Lincoln, NE 68516 (Required)
Work Location: In person
