Now Hiring - Applications accepted through August 12, 202
City of Working Supervisor -
Ithaca Community Responder
The City of Ithaca, NY is seeking qualified applicants to fill the role of
Working Supervisor - Community Responder with the
City Manager’s Office!
Position Description: The work involves responsibility for supervising, coordinating, and
participating in providing non-law enforcement, community-based responses to incidents deemed
appropriate for alternative response under established triage and safety protocols, including behavioral
health, emotional distress, psychiatric crises, conflict resolution, quality-of-life concerns, and other
situations where a supportive, self-oriented response is appropriate including behavioral health crises,
emotional distress, conflict resolution, and quality-of-life concerns. The Working Supervisor has daily
oversight of response activities, assigning and directing staff in the field, and confirms that appropriate
coordination with Tompkins County 911 Emergency Communications, the Ithaca Police Department, and
community-based service providers. The Working Supervisor provides direct supervision, guidance, training,
and support to the Community Responder to maintain effective service delivery and operational success.
The work is performed under the general supervision of the Deputy City Manager or designee with leeway
to exercise independent judgement in carrying out the program operations and field response activities.
Does related work as required.
To view the complete job description, visit: Working Supervisor - Community Responder job description.
Minimum Qualifications : Either:
A. Graduation from a regionally accredited or New York State registered college or university with an
associate’s degree or higher in human services, social work, psychology, criminal justice, public health,
behavioral sciences, or a closely related field and two (2) years of full-time paid experience, or its part-
time equivalent, in community outreach, behavioral health, crisis response, social services, peer support,
emergency response, or a closely related field; or
B. Graduation from high school or possession of a high school equivalency diploma and four (4) years of
full-time paid experience, or its part-time equivalent, in community outreach, behavioral health, crisis
response, social services, peer support, emergency response, or a closely related field.
NOTE: Lived experience and strong connection to the community may be considered favorably in the
selection process.
SPECIAL REQUIREMENT: Possession of a valid New York State Class D driver license or a valid
driver license equivalent to a New York State Class D driver license at the time of appointment and
maintenance of said license for the duration of employment.
